Miracle Kalu

MIRACLE KALU Sales | Customer Service Abuja, Nigeria Professional Summary Dynamic and Results-driven Sales Professional with 4 years of proven success in B2B and B2C sales, lead generation, cold calling, and appointment setting within remote and fast-paced environments. Adept at building lasting client relationships, exceeding sales targets, and streamlining customer onboarding processes through effective communication and CRM proficiency. Brings a track record of closing high volumes of qualified leads and collaborating with cross-functional teams to drive revenue growth. Seeking to contribute strategic sales expertise and digital fluency to a growth-oriented organization. Professional Experience 1. Sales Associate & Customer Service Representative – Remote MilleNext Group, Cleveland Ohio, USA. Jun 2024 – Jul 2025 • Managed the full sales cycle from initial inquiry to closing the deal, ensuring a seamless customer experience. • Handled customer inquiries and complaints in a professional manner, ensuring high customer satisfaction. • Maintained up-to-date knowledge of products, promotions, and market trends to provide informed service. • Achieved and consistently exceeded daily, weekly, and monthly sales targets and KPIs • Collaborated with team members and supervisors to meet store goals and improve customer experience. 2. Sales Representative & Lead Qualifier – Remote Specialty Life Insurance, Canada. Jan 2023 – May 2024 • Conducted high-volume cold calls and follow-ups to qualify potential insurance clients based on their eligibility and needs. • Delivered accurate product information, addressed client inquiries, and resolved objections to improve lead-to-appointment conversion. • Maintained strict adherence to company guidelines and call scripts while ensuring customer satisfaction. • Scheduled qualified appointments for licensed insurance agents to finalize policy discussions. • Accurately documented client details and call outcomes using CRM systems. 3. B2B Sales Representative & Appointment Setter – Remote Hunter Performance, USA. Feb 2022 – Dec 2022 • Made over 600 cold calls weekly to businesses, generating high-value leads and scheduling sales meetings. • Exceeded sales quotas by 15% quarter-over-quarter through personalized client outreach and needs-based selling. • Utilized Salesforce and HubSpot to manage the full sales pipeline, track conversion metrics, and log communications. • Collaborated with marketing to optimize email and call scripts, contributing to a 20% increase in team-wide lead conversions. • Maintained client retention rate through attentive follow-ups and proactive support. 4. B2C Sales Representative – Remote Rent to Own, USA. Jan 2021 – Dec 2021 • Handled inbound and outbound inquiries to promote rent-to-own property listings across various states. • Educated potential customers on product benefits, usage, and the registration process to boost platform engagement. • Provided tailored assistance to clients navigating the property listing site, ensuring smooth access and follow-up. • Maintained customer records and updates in CRM, contributing to consistent data integrity and reporting. • Achieved and consistently exceeded daily, weekly, and monthly sales targets and KPIs. • Drove sales by effectively communicating product value, features, and benefits to clients. Education Bachelor of Science (B.Sc.), Computer Science University of Nigeria, Nsukka – Enugu State. Certifications • Certified Inside Sales Professional (CISP) – AA-ISP • HubSpot Sales Software Certification – HubSpot Academy • Sales Leadership & Coaching Certification – Coursera • CRM for Sales Professionals (Salesforce & HubSpot) – LinkedIn Learning • Customer Success Management Fundamentals – SuccessHACKER • Transformational Leadership – COPMISOL • Leadership & Team Building – Joshua Leadership Project Core Competencies • Sales & Business Development: Cold Calling, Appointment Setting, Lead Qualification, Consultative Selling, Client Retention. • Communication & Collaboration: Verbal and Written Communication, Emotional Intelligence, Active Listening, Cross-Team Collaboration. • Technology & Tools: Salesforce, HubSpot, Zendesk, VoIP, Calendly, Microsoft Office Suite, Google Suite. • Problem Solving: Troubleshooting, Data-Driven Decision Making, Customer Issue Resolution. • Time Management: Task Prioritization, Project Management, Multitasking. • CRM Tools: Salesforce, HubSpot, Chase Dialer, Samwiz, ClickUp. • Productivity Tools: Microsoft Excel, Word, PowerPoint, Google Workspace. • Customer Engagement Tools: Zendesk, VoIP, Calendly, VCI Dialer, Discord. Interests • Reading (Business Strategy and Self-Growth Books) • Public Speaking & Writing • Interpersonal Relationships & Networking • Physical Fitness, Music & Entertainment