Miracle Itua

Miracle Itua-| https://www.linkedin.com/in/miracleitua PROFESSIONAL SUMMARY Personable and detail-oriented Virtual Assistant with over a year of experience providing comprehensive administrative support to executives and cross-functional teams. Adept at managing Outlook and Google calendars, coordinating meetings, handling internal and external communications, and maintaining accurate records. Proven track record in organizing office workflows, supporting event logistics, and upholding strict confidentiality. Proficient in Google Workspace, Microsoft Office Suite, spreadsheets, and CRM platforms. Excited to contribute proactive organizational support and strong communication skills in an executive-level role. Core Skills 1.​ Executive & Administrative Support 2. Scheduling & Calendar Management 3. Client Service & Office Operations 4. 5. Zoom, Slack, WhatsApp, Teams Google Workspace & Microsoft Office Suite 6. Internal & External Communication 7. CRM Tools, Email Etiquette & Correspondence 8. Canva, Trello, Monday.com, Asana 9. Record Management & Confidential Information Handling WORK EXPERIENCE​ B STYLES Administrative Intern (Part-time) Ughelli, Delta State April 2025 – June 2025 ●​ Created visual marketing assets with Canva, leading to the generation of 20+ leads for upcoming promotions. ●​ Recorded and tracked daily financial transactions in spreadsheets, maintaining accurate, up-to-date records that supported better inventory and payment management. ●​ Responded to 2-8+ daily customer inquiries via phone and WhatsApp, delivering prompt and friendly support that sustained a 65% customer satisfaction rate. Hospital for Trauma and Surgery Front Desk Officer Lekki, Lagos State June 2024 – February 2025 ●​ Streamlined digital communication workflows by organizing and managing the hospital’s customer service email system, resolving 75% of patient complaints promptly while maintaining accurate tracking of 1,000+ medical record requests. ●​ Optimized executive calendar operations for the Managing Director, coordinating 30+ patient-facing appointments monthly, which improved scheduling efficiency and reduced booking conflicts by 50%. ●​ Supported high-stakes team coordination by assisting doctors and nurses during emergencies, enabling rapid response and improving service delivery time by 30%, contributing to enhanced patient satisfaction. Blessing Pharmacy Ughelli, Delta State Pharmacy Assistant (Intern) March 2020 – Dec 2020 ●​ Optimized prescription fulfillment, improving efficiency and increasing positive patient feedback by 15%. ●​ Managed documentation and record-keeping with precision, reducing data entry errors by 50% and optimizing operational workflows to enhance organizational efficiency. ●​ Maintained a 20% customer satisfaction rate by actively engaging with customers to provide personalized assistance in filling prescriptions, resulting in improved overall ​ ​ pharmacy experience. LEADERSHIP EXPERIENCE​ Biochemistry Christian Student Fellowship Academic Secretary Benin City, Edo State Jan 2023 – Aug 2023 ●​ Planned and executed 2 academic seminars by liaising with speakers, lecturers, and attendees. Tracked participant progress, resulting in an 8% GPA increase across 50+ students. ●​ Initiated a peer mentorship program supporting 5+ Biochemistry students through weekly sessions on study habits and personal well-being, resulting in an 8% increase in cohort GPA. ●​ Led communication efforts with 6 promotional campaigns, increasing Fellowship attendance by 15% CERTIFICATIONS Executive Virtual Assistant Skills Training – RESA AFRICA, July, 2025 Occupational Health and Safety Supervisor – OSHA, March, 2025 Charity virtual work experience – SpringPod, July 2023 Soft Skills Training – Jobberman, August 2021