MIRACLE IKE
ADMINISTRATIVE VIRTUAL/PERSONAL ASSISTANCE AND CUSTOMER SUPPORT SPECIALIST-•linkedin.com/in/ike-miracle
SUMMARY
Administrative Virtual/Personal Assistance And Customer Support Specialist with 3+ years of experience supporting busy,
scaling teams, I specialize in streamlining operations, managing deliverables, and coordinating recruitment with precision and
efficiency. I’m highly skilled in tools like Trello, Asana,CRM, Canva, Google Workspace, and Slack, and I thrive in fast-paced
environments where organization and follow-through are key. Whether it’s managing project pipelines or handling hiring logistics, I
help keep everything on track so you can focus on growing your business.
PROFESSIONAL EXPERIENCE
Tims Media Abuja, Nigeria | October 2024 - Present Administrative Virtual Assistant
Admin Virtual Assistant: Provided administrative and operational support to business owners and teams in fast-paced, remote
environments
Managed calendars, scheduled meetings, organized inboxes, and handled client communication
Assisted with recruitment tasks including job postings, applicant screening, and interview coordination
Maintained project trackers and coordinated deliverables using tools like Trello, Asana,, and Google Workspace
Delivered high-quality virtual content and supported social media planning and outreach.
Ensured tasks were completed on time with a proactive, detail-oriented approach.
Email Marketing: Managed email marketing campaigns to increase customer retention and expansion revenue.
Assigned tasks to writers and designers through Asana to increase efficiency and content delivery by 10%.
Planning Millenium Fellow at United Nations Millennium Fellowship | August 2023 - December 2022 Executive VA
Provided executive-level administrative support to healthcare professionals and clinic managers.
Managed appointment scheduling, patient follow-ups, calendar coordination, and medical staff communication.
Handled confidential patient information in compliance with HIPAA standards.
Prepared reports, managed inboxes, and supported documentation for billing, insurance, and medical records
Coordinated with healthcare teams using tools like Google Workspace, Microsoft Office, Zoom, Slack, and EHR systems (e.g.,
Epic, Kareo).
Supported recruitment and onboarding of staff, maintaining organized workflows and timely communication.
Ensured smooth day-to-day operations with a proactive, detail-oriented approach tailored to the demands of healthcare
environments.
Planned and executed project Zero Pills where over 700 secondary school students in Calabar Metropolis were trained on the
dangers of drug abuse and benefits of harm reduction.
Paddy Film Production Lagos, Nigeria | May 2019 - March 2022 Personal Assistant
Provided day-to-day administrative and personal support to the Director of Photography and production team.
Managed shooting schedules, location scouting coordination, and equipment rental logistics.
Handled email correspondence, call sheets, travel arrangements, and on-set planning.
Assisted with production timelines, script breakdowns, and communication between departments.
Maintained organized file systems for footage, contracts, and creative briefs using tools like Google Drive, Trello, and StudioBinder.
Played a key role in maintaining client satisfaction and smooth creative workflows behind the scenes.
Responded to client inquiries, resolved scheduling conflicts, and ensured a positive experience throughout the production process.
Managed communication with clients, vendors, and collaborators, offering prompt and professional customer support.
PROFESSIONAL DEVELOPMENT
Inc.Africa September 2024 - Present Thought member
Completed remote productivity and time management training for virtual professionals.
Hands-on experience with digital tools: Trello, Notion, Airtable, Canva, Adobe Premiere Pro.
EDUCATION
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University of Calabar 2018 -2023 Bachelors of Science in Public Health
CORE COMPETENCES
INDUSTRY KNOWLEDGE: Remote Operations & Communication, Project Management, Client & Team Coordination,
Administrative Excellence, Time Management & Prioritization.
TECHNICAL SKILLS: Google Workspace Docs, Sheets, Calendar, Drive, Microsoft Office Word, Excel, Outlook, PowerPoint, Zoom,
Trello, Canva, Calendly, Google Calendar, Clockify, Google Drive, OneDrive, PDF editing tools.
SOFT SKILLS: Communication, Creativity, Time Management, Problem Solving, Adaptability, Organization, Collaboration, Attention to
Detail, Client-Focused Mindset, Reliability, Proactivity.
