Miracle Halliday

I'm a reliable, detail-oriented Virtual Assistant and Customer Service Representative with 3+ years of remote work experience across both customer support and administrative operations. I'm comfortable handling high-volume inbound and outbound customer interactions via phone, email, and live chat and equally comfortable managing the behind-the-scenes administrative work that keeps operations running smoothly.

On the customer service side I specialize in first-contact resolution, complaint handling, CRM management, escalation handling, and building strong customer relationships. I've consistently maintained a 4.8/5 satisfaction score and 90% first-contact resolution rate handling 50+ interactions daily in a fast-paced remote environment.

On the VA side I handle email triage, calendar coordination, task management, scheduling, follow-ups, invoicing support, and miscellaneous administrative tasks. I figure things out independently, execute without handholding, and always close the loop. I work with high integrity, maintain strict confidentiality, and show up consistently every single day.

I'm proficient in Gmail, Google Workspace, Google Tasks, Trello, Asana, Zoom, Zendesk, Freshdesk, HubSpot, and Go High Level. I also have professional training in Airbnb and Booking.com platforms and currently mentor students on project management tools at DV Digital Academy.

Whether you need someone to handle customer inquiries, manage your inbox, coordinate your calendar, track payments, or take care of administrative tasks I'm ready to take it off your plate and handle it properly.

Fluent in English and Igbo. Available Monday–Friday. Long-term opportunities preferred.