Miracle Godwin-Ezekunie
Location: Lagos, Nigeria | Open to Remote Work
Professional Summary
Reliable and people-centered Customer Service Professional with 5+ years of experience
handling high-volume digital support across real estate, administration, and customer-focused
environments.
Skilled in managing inquiries, resolving complaints, and delivering fast, empathetic solutions.
Recently completed a hands-on Project Management internship, gaining valuable skills in task
prioritization, stakeholder communication, and using tools like Trello and Google Workspace.
Dedicated to creating seamless customer experiences and supporting teams in fast-paced,
remote-first environments.
Professional Experience
Customer Service Representative | Migu Royal Homes and Properties Ltd | June 2021 –
Present
- Handled large volumes of customer inquiries via email, chat, and phone
- Reduced support ticket backlog by 30% through better categorization and faster issue
resolution
- Provided product guidance that increased customer retention
- Gathered and tracked feedback to help improve service delivery
Project Management Intern (Remote) | Excelerate Project Management Internship |
Completed June 2025
- Collaborated with virtual teams to execute real-world project scenarios
- Created digital task boards, timelines, and progress updates using Trello and Notion
- Participated in kickoff meetings, risk reviews, and status reporting
- Gained foundational skills in planning, prioritization, stakeholder communication, and digital
documentation
Administrative Officer | Migu Resources Nig. Ltd | May 2018 – April 2021
- Responded to client inquiries through digital channels with speed and clarity
- Maintained office supplies, project documentation, and financial reports
- Prepared meeting schedules, team calendars, and managed workflows
- Supported project planning by maintaining vendor and customer logs
Hostess | ONK Event Management | Sept 2014 – April 2018
- Warmly received and guided guests during events
- Logged guest feedback, which helped improve service delivery
- Worked with event teams to ensure a positive client experience
Education & Certifications
Bachelor of Laws (LL.B) – University of Lagos, Nigeria
Project Management Certificate – Digital SkillUp Africa
Virtual Assistant Professional Certificate – DEXA
Certified Nursing Assistant
Key Skills
Customer Support (Phone, Chat, Email)
Ticket Resolution & CRM Tools
Google Workspace (Docs, Sheets, Meet)
Trello | Notion | Remote Task Management
Problem Solving & Conflict Resolution
Time Management & Multitasking
Empathy & Clear Communication
Feedback Tracking & Reporting
Achievements
Reduced support ticket volume by 30% within 3 months
Introduced FAQ automation that improved response times
Delegate of Slovakia – ICJ Simulation, Babcock International Model UN
Languages
English (Fluent)
Igbo (Fluent)
Interests
Reading | Writing | Hiking | Digital Collaboration
