Miracle Ekeh

EKEH MIRACLE Reclamation road opposite salvation ministry by Lagos bus stop, Rivers. State (NG-- SUMMARY To contribute meaningfully to an organization by applying my expertise in health consultancy Public health initiatives And holistic wellness practices. I aim to deliver innovative solutions Promote sustainable health strategies And drive measurable outcomes that align with the organization's goals. Through collaboration Adaptability And a commitment to excellence I strive to foster a healthier More productive environment for individuals. Experience CDCS Ph. Rivers State, Nigeria Customer service officer. 01/2022 to 02/2025 Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately. Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service. Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions. Communicate with customers through phone calls, online chats and emails to assess customer needs and provide solutions. Provided customers with advice and guidance to increase customer satisfaction and loyalty. Developed rapport with customers quickly to identify needs and provide solutions. PRO-STERLING INC Ph. River State, Nigeria Public health officer. 03/2020 to 01/2022 Planned and implemented public health campaigns to promote disease prevention and community well-being. Conducted health needs assessments to identify intervention areas and allocate resources effectively. Led a vaccination campaign that increased immunization rates by 40% in underserved regions. Spearheaded a health outreach initiative that reduced the incidence of preventable diseases in targeted communities. HIGH PILLARS INTERNATIONAL Owerri, Imo State, Nigeria Virtual Assistant. 04/2017 to 01/2019 Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management. Answered calls and emails efficiently, offering round-the-clock client and customer care. Provided day-to-day administrative support, improving overall business efficiency. Managed confidential information with discretion, upholding data protection standards. Updated client correspondence files and noted additions in file index. Proofread documents and correspondence to ensure accuracy and professionalism in external communications. Utilized excellent communication and interpersonal skills to liaise effectively with international clients and customers. Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments. SKILLS Customer relationship management Customer engagement Problem solving Customer services Customer experience Active listening Patience under pressure Multi-Tasking in it systems LEADERSHIP EXPERIENCE As a natural leader, I have successfully managed teams in various capacities, including leading customer service initiatives and coordinating public health outreach programs, consistently guiding multidisciplinary teams toward shared goals. My experience as a team lead in customer service has involved designing and implementing impactful client engagement strategies, inspiring teams to prioritize exceptional service delivery and customer satisfaction. Whether spearheading charity campaigns or directing professional projects, I am committed to empowering teams, driving meaningful change, and achieving excellence. I am also eager to continuously top up my skills and knowledge in any aspect required, ensuring I remain at the forefront of best practices." EDUCATION BSC: Microbiology University of Calabar, Cross River State. 2020 Secondary school: FSLC, SSCE, NECO Ugwuakuma International secondary school, Arochukwu, Abia State. 2016 Nursery and Primary School: Akweke Nursery and Primary school, Arochukwu, Abia State. REFERENCES Blessing Nna- Mrs. Chinasa Ekeh- Pat. Barnabas- COMMUNICATION SKILL Successfully delivered a high-impact presentation that received rave reviews for its clarity, engagement, and value. Demonstrated exceptional communication skills by effectively conveying complex ideas in a relatable manner, ensuring all stakeholders understood the key points. Worked collaboratively with team members to prepare content, gather data, and tailor the presentation to the audience's needs. Received praise for professionalism, confident delivery, and the ability to handle audience questions with poise and expertise. This achievement underscores my ability to connect with others, present persuasively, and foster collaboration in achieving shared goals.