Miracle Amarachi Edeani

MIRACLE AMARACHI EDEANI Suleja, Niger State |-,- |-https://www.linkedin.com/in/miracle-edeani Professional Summary Exceptionally productive executive assistant with 3 years of experience providing comprehensive administrative support and dependable expertise in customer service, telemarketing, lead generation, and administrative duties. I excel at multitasking, priority-setting, calendar management, online meeting coordination, and relationship building. With a commitment to achieving exceptional results through diligence, problem-solving abilities, and attention to detail, I am fully prepared to elevate business operations within a small to medium-sized business. Skills and Competencies ● ● ● ● ● ● ● ● Customer support (phone, chat, and email) Executive Support Telemarketing Lead Generation and Sales Data Entry Social Media Management Email Management Travel Arrangements ● ● ● ● ● ● ● ● Attention to detail Professional phone etiquette CRM Tools Confidentiality and Discretion Teamwork and Collaboration Appointment Scheduling Exceptional interpersonal skill Excellent oral and written communication skills Work History 01/2023 to 05/2023 Administrative Virtual Assistance Fortune Soft Skills Academy ● ● ● ● ● Successfully maintained and tracked training attendance and progress records for a large-scale online training program, ensuring accuracy and completeness for over 500 participants. Provided comprehensive administrative support to trainers and facilitators in a virtual learning environment. Managed the administrative duties of an online training group, including scheduling classes, managing registrations, and providing customer support. Provided administrative support to the management team, including scheduling appointments, managing calendars, and handling correspondence. Delivered excellent customer support, with a 99% customer satisfaction rating. 08/2019 to 03/2020 Sales Representative Omega Laurel Galleria ● ● ● ● 01/2018 to 05/2019 Gained an in-depth understanding of the fashion industry, product knowledge, and customer preferences. Delivered superior customer service to customers in the fashion industry, resolving issues promptly and efficiently. Cultivated and closed new business relationships, exceeding sales goals by 20%. Developed and implemented marketing strategies that increased brand awareness by 15%. Customer Service Representative / Cashier Bet9ja Company ● ● ● ● Provided excellent customer service to customers in a fast-paced environment. Handled customer complaints and inquiries, ensuring customers' concerns were addressed promptly and satisfactorily. Promoted the Bet9ja brand to customers, generating leads and increasing sales by 15% through effective customer service strategies. Resolved customer complaints in an average of 6 minutes, with a 97% customer satisfaction rating. Education 2022 National Diploma: Marketing Federal Polytechnic, Oko, Anambra Training and Certification Digital Witch Support Community ● ● IT Support Skills Executive Assistant ● ● Telemarketing Lead Generation LinkedIn ● ● Customer Service: Problem Solving and Troubleshooting (2018) Administrative Professional Tip Jobberman Soft-Skills Training