Miracle Agu

Miracle Agu Abuja, Nigeria Objective I am an energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner with good communication skills.High-energy professional performance, gracefully in dynamic and fastpaced environment, accustomed to working independently and collaboratively in direct response to customer support requirements Experience Cyplac Pharmacy ltd Abuja| July 2025 – March 2026 Customer Support Met inbound customer needs while maintaining strict performance targets. • Completed inquiries and followed up with customers to share findings and offer solutions. • Presented services to customers and explain their features and benefits. • Maintained positive attitude while overcoming objections from prospects. EJLifeMissons | Lagos August-2024 - May-2025 Volunteer I was trained in missions Offered Humanitarian services, learning skills such as reusable pad making, Dressmaking, barbing, shoemaking etc Organized and participated in outreaches JTomeoni's Company |Washougal, WashingtonJan-2025 - Feb-2025 TRANSCRIBER I Helped transcribed written document to word and organize them as a pdf -Provided accurate wording -Accurately transcribed withing the timeframe -Delivered before deadly -Neatly organized files -Added paragraphs and punctuations accurately. JTomeoni's Company | Washougal, WashingtonNov-2023 - Dec-2023 TELEMARKETING SPECIALIST • Conducted outbound calls to potential customers using a provided list. • Presented services to customers and explain their features and benefits. • Overcame objections and persuade customers to set up an appointment. • Maintained positive attitude while overcoming objections from prospects. • Utilized CRM software to track and manage prospect information. • Followed up with customers to ensure customer satisfaction. • Met and exceeded sales targets and quotas set by the company. NexeonTech I Mumbai IndiaJune-2023 - October-2023 TELECALLER • At NexeonTech I maximized customer satisfaction by quickly responding to any concern or request. • Overcame objections with effective product demonstrations and persuasive communication skills. • Determined customers’ needs based on sales calls and face-to-face meetings. • Participated in regular sales meetings and presented progress report on assigned territory. Evergreen Stores | Abuja, NigeriaOct-2022 - April-2023 ONLINE CHAT REPRESENTATIVE • Resolved issues based on thorough investigations of concerns. • Met inbound customer needs while maintaining strict performance targets. • Completed inquiries and followed up with customers to share findings and offer solutions. • Participated in ongoing training sessions to stay current on industry trends, product updates, and best practices for live chat support. • Handled multiple chat conversations simultaneously while maintaining high-quality customer service standards Education Divine Comprehension Secondary Schoo 2018 Skills Cold calling Telephone and Email etiquette Appointment setting CRM software Record keeping Interpersonal skills Follow-up Calls Reference Michael Christie's King - EJLifeMissions Volunteer--