Miracle. A

Miracle Afamefune Professional Administrative Portfolio About me Hello! I’m Miracle - a result oriented administrative assistant helping individuals and businesses with their office and management related tasks, so they can save time and energy to focus only on the strategically important aspects of their duties. I pride in my ability to render comprehensive admin support which benefits C level Executives, founders, start ups, and thriving businesses. By leveraging on top office management tools and three years of administrative experience, I bring a unique blend of expertise and elegance to help you reach your full potentials and goals. Eagerly willing to contribute my skills to a forward thinking establishment. Education and work certifications University of Benin, Nigeria. Bachelor of Arts, English and Literature December 2021. Must have skills for Virtual Assistants. March 2024 Customer Service: trobuleshooting and problem solving. April 2024 Inbound Social Media Strategy Certification. May 2024. Work Experience General Administrative support On this role I rendered comprehensive office support. My responsibilities included email, calendar, file, project and travel management, as well as data entry, internet research, and handling correspondence. Customer Support and Service Provider Here, I provided prompt customer support; responded to inquiries, attended to customers, confirmed orders, resolved conflicts, maintained crm database, managed brand communities, earned customer trust and loyalty, and established healthy relationships. soft skills Tool proficiency My soft skills include having a growth mindset, solving problems proactively, effective communication, good phone etiquette, multitasking and prioritizing, confidentiality and time management. Google Workspace. (Docs, forms, sheets, slides, Gmail, Meet) Services Microsoft office 365 ( word, excel, PowerPoint, Outlook, teams, OneNote) Email & calendar management Community management Executive/ Admin Assistance Trello, Asana, Notion, Monday.com for project management. Data entry and Internet Research Customer Service and CRM Social media services Calendly, doodle, acuity for scheduling. Booking and scheduling Travel management Lead generation Zoom, slack, Skype for communication. Extra tool proficiency Hootsuite, buffer, later, social champ, canva for social media scheduling.. Facebook, Instagram, LinkedIn, X, Threads, Tiktok social media channels. Slack, Facebook page, discord, telegram for community management. Hubspot, Zendesk, Zoho and salesforce CRM. BEFORE Email management AFTER Here, I created several labelled folders and subfolders in Gmail aimed at classifying messages for quick identification and retrieval where needed. I also used color coding for differentiation purposes. Thorough email sweep, deleting and archiving outdated mails, sorting and organization, unsubscribing from unwanted mails, are all included in this project. Calendar Management A perfectly structured Calendar highlighting several planned and scheduled activities, events, and tasks for the week, with effective color coding application to distinguish between various types of events. Scheduling This project involved creating a scheduling system where recipients can book a time in advance for a one on one meeting session. Including reserving adequate time for the meeting’s preparation, Placing deadlines, managing scheduled appointments and avoiding or resolving scheduling conflicts. Gmail Calendly Doodle RESEARCH WORK READ THE FULL PAPER- CLICK HERE Travel management This project involved conducting a thorough research on travel destination, activities, bookings of flights, pickups and five star accommodation, including preparing a comprehensive itinerary. I use booking platforms like trip advisor, booking.com, and wakanow. Task management and co ordination Managing a team of three persons. Creating tasks, priority systems, delegating and assigning responsibilities, setting deadlines, effective monitoring, and workflow organization on Monday.com. Lead Generation Sourcing for targeted and qualified leads organically via thorough manual research, and employing the use of tools like hunter.io, Apollo, contact out and email finder to source for leads and verifying their contact details. WHAT CLIENTS SAY? I'd love to collaborate with you on your project Let's Work Together Book a call -Remote worker based in Delta state, Nigeria. True productivity comes from knowing when to delegate.