Miracle

Hello, I'm Miracle, a skilled virtual assistant and customer support expert with a focus on service-oriented tasks and providing administrative support to clients across various industries for over 8 years. I excel in blending empathy with efficiency. Rather than merely addressing questions, I build relationships with customers. Each interaction presents a chance to surpass expectations and create a memorable, positive impact. I prioritize making sure your customers feel listened to and appreciated. Additionally, I have supported numerous smaller online stores, gaining thousands of hours experience with platforms such as Shopify, Zendesk, Monday.com, Freshdesk, Apollo.io, Hubspot, Etsy, Zoho, Jobber, Airbnb, Asana, Trello and slack

I'm a native English speaker with a strong passion for crafting exceptional customer experiences. My organizational skills allow me to manage numerous inquiries smoothly, even under pressure. My background has equipped me with the ability to swiftly address and resolve any issues that arise. I am a proactive individual, always eager to tackle problems head-on. Additionally, I embrace new challenges fearlessly and commit wholeheartedly to every task, ensuring 100% dedication thereby building impactful relationships with strict adherence to maintaining the confidentiality of sensitive information and handling it with utmost discretion.