MIRABEL OKOYE
Virtual Assistant | Administrative Support Specialist-|
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Lagos State, Nigeria (Remote)
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Portfolio
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PROFESSIONAL SUMMARY
Detail-oriented and reliable Virtual Assistant with 5+ years of experience delivering top-tier
administrative, customer support, and project coordination services in fast-paced environments.
Adept at managing executive calendars, streamlining workflows, and supporting marketing
efforts using tools like Google Workspace, Freshdesk, and Canva. Strong communicator with a
proactive mindset and a track record of boosting team productivity, customer satisfaction, and
operational efficiency. Thrives in remote work settings, managing tasks with minimal supervision
and delivering consistent results.
CORE COMPETENCIES
Executive Assistance & Administrative Support
Customer Service & Inquiry Resolution
Project & Task Management (Asana, Trello, Monday.com)
Email & Calendar Management
CRM Administration & Client Follow-Up
Email Campaigns & Newsletter Design
Social Media Content Creation (Canva)
Event & Travel Coordination
Internet Research & Data Analysis
Remote Team Collaboration
TECHNICAL SKILLS
Tools & Platforms:
Google Workspace · Microsoft Office · Canva (Advanced) · Trello · Asana · Monday.com · Slack
· Zoom · Google Meet · Microsoft Teams · Freshdesk
Marketing & CRM:
Email Campaign Design · Social Media Management · Basic HTML/CSS for Emails · CRM
Systems · Data Entry · Customer Communication Automation
PROFESSIONAL EXPERIENCE
Virtual Assistant / Administrative Support
J.O Gozlink Multi Resource Limited | 2018 – Present
Supported 3+ senior executives with calendar, email, and document management, maintaining
99% accuracy in scheduling and task execution.
Implemented Google Workspace workflows that reduced administrative overhead by 30%.
Responded to customer inquiries with empathy and professionalism, maintaining a 100%
satisfaction rate.
Coordinated virtual meetings for cross-functional teams, managing logistics for over 50 remote
participants.
Digitized filing systems and internal documentation, improving accessibility and efficiency.
Trained new support staff and optimized onboarding documentation for smooth transitions.
Virtual Assistant Intern
Afriment | June – July 2025
Created 3 customized Canva-based email templates (welcome, event, promo) increasing open
rates by 20%.
Designed and distributed monthly newsletters featuring company updates, CTAs, and product
highlights.
Handled customer service inbox using Freshdesk; reduced response time to under 24 hours.
Conducted in-depth market research on AI trends in cybersecurity, delivering 2 industry analysis
reports.
Coordinated Tech Conference 2025: sourced vendors, managed a $100K budget, and booked
5+ keynote speakers.
Arranged travel logistics (flights, accommodations, itineraries) for C-level staff and partners.
Supported client communication by managing schedules, sending follow-ups, and updating
CRM records.
Created social media content (event flyers, carousels) that boosted engagement by 30%.
KEY ACHIEVEMENTS
Maintained 100% accuracy in scheduling for 3+ executives across multiple time zones.
Increased team productivity by 30% by digitizing manual processes with Google Workspace
tools.
Designed 5+ email marketing campaigns, improving client retention and engagement metrics.
Successfully managed virtual events for 50+ attendees with seamless coordination.
Delivered 100% of client tasks on time with strong prioritization and attention to detail.
EDUCATION & CERTIFICATIONS
Bachelor of Science (B.Sc.)
Michael Okpara University of Agriculture, 2011 – 2015
Virtual Assistant Certification – Digital Witch Academy (May – June 2025)
Virtual Assistant Program – ALX Africa (Ongoing – 2025)
LANGUAGES
English: Native / Fluent
REFERENCES
Chiagozie John
CEO, J.O Gozlink Multi Resource Limited
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Ekwutosi Cynthia Okeh
Founder, Digital Witch Academy
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