Mirabel Okoye

MIRABEL OKOYE Virtual Assistant | Administrative Support Specialist-| - Lagos State, Nigeria (Remote) LinkedIn | Portfolio 📧 📍 🔗 🌐 📱 PROFESSIONAL SUMMARY Detail-oriented and reliable Virtual Assistant with 5+ years of experience delivering top-tier administrative, customer support, and project coordination services in fast-paced environments. Adept at managing executive calendars, streamlining workflows, and supporting marketing efforts using tools like Google Workspace, Freshdesk, and Canva. Strong communicator with a proactive mindset and a track record of boosting team productivity, customer satisfaction, and operational efficiency. Thrives in remote work settings, managing tasks with minimal supervision and delivering consistent results. CORE COMPETENCIES Executive Assistance & Administrative Support Customer Service & Inquiry Resolution Project & Task Management (Asana, Trello, Monday.com) Email & Calendar Management CRM Administration & Client Follow-Up Email Campaigns & Newsletter Design Social Media Content Creation (Canva) Event & Travel Coordination Internet Research & Data Analysis Remote Team Collaboration TECHNICAL SKILLS Tools & Platforms: Google Workspace · Microsoft Office · Canva (Advanced) · Trello · Asana · Monday.com · Slack · Zoom · Google Meet · Microsoft Teams · Freshdesk Marketing & CRM: Email Campaign Design · Social Media Management · Basic HTML/CSS for Emails · CRM Systems · Data Entry · Customer Communication Automation PROFESSIONAL EXPERIENCE Virtual Assistant / Administrative Support J.O Gozlink Multi Resource Limited | 2018 – Present Supported 3+ senior executives with calendar, email, and document management, maintaining 99% accuracy in scheduling and task execution. Implemented Google Workspace workflows that reduced administrative overhead by 30%. Responded to customer inquiries with empathy and professionalism, maintaining a 100% satisfaction rate. Coordinated virtual meetings for cross-functional teams, managing logistics for over 50 remote participants. Digitized filing systems and internal documentation, improving accessibility and efficiency. Trained new support staff and optimized onboarding documentation for smooth transitions. Virtual Assistant Intern Afriment | June – July 2025 Created 3 customized Canva-based email templates (welcome, event, promo) increasing open rates by 20%. Designed and distributed monthly newsletters featuring company updates, CTAs, and product highlights. Handled customer service inbox using Freshdesk; reduced response time to under 24 hours. Conducted in-depth market research on AI trends in cybersecurity, delivering 2 industry analysis reports. Coordinated Tech Conference 2025: sourced vendors, managed a $100K budget, and booked 5+ keynote speakers. Arranged travel logistics (flights, accommodations, itineraries) for C-level staff and partners. Supported client communication by managing schedules, sending follow-ups, and updating CRM records. Created social media content (event flyers, carousels) that boosted engagement by 30%. KEY ACHIEVEMENTS Maintained 100% accuracy in scheduling for 3+ executives across multiple time zones. Increased team productivity by 30% by digitizing manual processes with Google Workspace tools. Designed 5+ email marketing campaigns, improving client retention and engagement metrics. Successfully managed virtual events for 50+ attendees with seamless coordination. Delivered 100% of client tasks on time with strong prioritization and attention to detail. EDUCATION & CERTIFICATIONS Bachelor of Science (B.Sc.) Michael Okpara University of Agriculture, 2011 – 2015 Virtual Assistant Certification – Digital Witch Academy (May – June 2025) Virtual Assistant Program – ALX Africa (Ongoing – 2025) LANGUAGES English: Native / Fluent REFERENCES Chiagozie John CEO, J.O Gozlink Multi Resource Limited - |- 📱 📧 Ekwutosi Cynthia Okeh Founder, Digital Witch Academy - |- 📱 📧