Mira Julianna

Mira Julianna S. Lacsina VIRTUAL ASSISTANT EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox Management Calendar & Meeting Scheduling Research, Data Collection and Data Entry Customer Support SMM (scheduling posts) Website post management Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Knowledge in CRM Tools, Salesforce Other administrative support. CONTACT --www.reallygreatsite.com EDUCATIONAL ATTAINMENT College of Our Lady of Mercy Pulilan, Foundation Inc. (Tertiary) Bachelor of Science in Business Administration Colegio de Santa Philomena (Senior High School) Dampol 2nd National High School (Junior High School) WORK EXPERIENCE Virtual Professor Assistant - ATEC College (January - May 2021) Assisting in identifying the needs of each student. Knowledgeable of critical reading English, and Mathematical principles Prepared assignments and tests designed to gauge proficiency. Knowledge in preparing visual aids and presentations. Ensured that the curriculum was centered around the abilities of each class. Customer Support - Concentrix (June 30, 2021 - May 2024) Assisting consumer’s inquiry. Follow up customer via call or email when necessary. Document all call, email, or chat information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Complete call logs. Research required information using available resources. WORK EXPERIENCE Assistant Coach - ADMINISTRATIVE ASSISTANT IN NIKE September 2023 - May 2024 Email Management. Updating case escalation everyday for escalations team case management via CRM to Microsoft Excel. Customer Support Data Entry, and internet researching. Creating graphics using Canva for social media posts. Communicating to consumer for case updates and to logistics partner regarding the shipment escalation via Salesforce CRM Communication with the Leadership Team via Slack. Product Literate VIRTUAL ASSISTANT CERTIFIED TRAINING DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. SOCIAL MEDIA MANAGEMENT: Trained in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. PROJECT MANAGEMENT Learned project management principles and techniques, including task organization, timeline management, and coordination with team members CUSTOMER SUPPORT Has an expertise and willingness to give a good customer service experience to consumers. MY VIRTUAL ASSISTANT CERTIFICATION I hereby certify that the information in this application is true and correct as the best of my knowledge Mira Julianna S. Lacsina Signature