Mira Ancuna

MIRA ANCUNA VIRTUAL ASSISTANT SCHOOLS ATTENDED WESTERN MINDANAO STATE UNIVERSITY EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- live:.cid.4000bd09b13d2dcf Address: B9-L44 Parrot Street, Kanari Homes New Visayas, Davao Del Norte. BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH JUNE- Knowledge in class management. Have studied literature, English Proficiency Basic Research Skills/English for specific purpose, Oral Communication/ Advanced speech class, Preparation and Evaluation of MaterialsIntroduction to Educational Technology, The Teaching of Listening and Reading, Language and Literature Assessment, Basic Communication and Study Skills, Mathematics and Natural Sciences WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE CONCENTRIX| MARCH 2020 - JULY 2023 Manage large amounts of incoming phone calls, emails and chats Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Providing help and answers to customers' issues through identification of the problem itself. Guidance of the users to support them in becoming more productive and on how to properly use the products. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.