Mir Hamza Khan

MIR HAMZA KHAN  Cell (- -Address: Rawalpindi, Pakistan OBJECTIVE: To pursue a challenging career in a prestigious organization having attractive working environment, prospects of learning and growth, and to utilize my capabilities to the fullest to improve and excel further. PROFESSIONAL EXPERIENCE:  Floor Manager (Personal Injury Claims-UK)- INSTANT ASSIST GLOBAL SOLUTION (PVT) LTD Date: February 2015- Present Primary Duties:  Supervision of entire floor team and achieving targets assigned;  Taking inbound calls from clients with any queries about their claims;  Making outbound calls to clients to guide them about processing of their claims and any relevant information about solicitors, case processing and claims;  Handling and updating sensitive client information;  Providing high level customer service to all the client and positively representing the company;  Closing and verification of claims identified;  Liaison with solicitors regarding claims;  Identification of cases and taking follow-ups from clients;  Dealing with vendors;  Responsible for other administrative tasks;  Team Lead-GLOBAL SKY (PVT) LTD Date: July 2014- January 2015 Primary Duties:       Closing of claims identified; Achieving desired sales targets; Making outbound calls to potential clients; Taking inbound calls from clients with any queries about their claims; Managing team and achieving targets assigned; Handling and updating sensitive client information; Page 1 of 3 Please maintain confidentiality CV of Mir Hamza Khan  Providing high level customer service to all the client and positively representing the company;  Liaison with solicitors regarding claims;  Identification of cases and taking follow-ups from clients;  Preparation and updating of claim sheets;  Customer Service Representative-RA FOCUS Date: January 2013- June 2014 Primary Duties:      Identification of cases as per targets given; Achieving desired sales targets; Making outbound calls to potential clients; Handling and updating sensitive client information; Providing high level customer service to all the client and positively representing the company; SKILLS:      Well acquainted with windows operating systems and Microsoft Office Suit; such as Excel, MS Word and Power Point. Also familiar with MS Outlook and can operate email operations with ease; Excellent communication and interpersonal skills; Team Player – Team spirit, very good listener, learner, problem solver and result oriented; Flexibility –able to respond to emergencies and adapt to shifting priorities. Strong critical thinking and decision making skills LANGUAGES: I am having excellent skills in both areas of oral and written in English and Urdu, Punjabi – Fair. PERSONAL INTERESTS: Learning new languages, knowing about different cultures, rock climbing, travelling, reading books, surfing net and photography. Page 2 of 3 CV of Mir Hamza Khan ACADEMIC QUALIFICATION: SKANS School of Accountancy  Intermediate (HSSC) – Ongoing F.G Boys High School  Matriculation (SSC) – 2013 PROFESSIONAL REFERENCES: References will be furnished upon request. Page 3 of 3