Minhaj Abbas | Freelancer Resume

Minhaj Abbas IT Support Engineer IT Support Engineer with a strong background in providing technical assistance and resolving complex issues. Proﬁcient in diagnosing hardware and software problems, conducting network troubleshooting, and delivering exceptional customer support. Adept at eﬃciently managing ticket queues and collaborating with cross-functional teams to ensure seamless IT operations. - - Bangalore, India WORK EXPERIENCE linkedin.com/in/minhaj-abbas-✔ ️ -123bb8167 SKILLS IT Support Engineer Indian Edu Hub 08/2022 - 07/2023, Bangalore,India Indian edu hub is an Ed-tech platform which is Intelligence based University suggestion platform for online degree to students and working professional. Job Responsibilities Resolved Technical Issues: Provided timely and eﬀective technical support to end-users, addressing hardware and software problems, network connectivity issues, and system failures. Infrastructure Maintenance: Managed and maintained Website, Student portal, CRM, through regular updates and preventive maintenance. Vendor Coordination: Collaborated with external vendors and service providers to procure IT equipment and services, ensuring cost-eﬀectiveness and adherence to service level agreements (SLAs). Team Collaboration MS oﬃce 365 Server maintenance Problem Solving c++ basic python Communication systems html Arduino uno css php Sensors CRM Operating Systems: Windows, macOS, linux Active Directory : User management Troubleshooting Meta ads Wordpress Cloud Services: Microsoft Azure, AWS, Google Cloud Virtualization: VMware, Hyper-v PROJECTS IT-Sales Xbean International 10/2021 - 08/2022, Remote Achievements/Tasks Sales Achievement: Describe your success in meeting and exceeding sales targets, both in terms of revenue and product volume. Mention speciﬁc percentages or mon- etary ﬁgures, if possible. Client Relationship: Building: Explain your ability to establish and maintain strong, long-lasting customer relationships, demonstrating your commitment to understand- ing clientsH needs. Intern ( Web Design and Development) Blue Line Computer, Mangalore 08/2021 - 09/2021, India Skills learned: Developed responsive and visually engaging websites using HTML, CSS, JavaScript, and modern front-end frameworks. Collaborated with cross-functional teams, including UX/UI designers and back-end developers, to implement website features and enhancements. Conducted website performance analysis, identifying and resolving issues to optimize loading times and user experience. Real time fuel monitoring and theft detection system using IOT. (02/2022 - 06/2022) This project help us to ﬁnd the fuel ﬁlled and used to vehicle. Distance covered by the vehicle and millage calculation bythe help of android application as RTFMS. Hardware used: Controller ESP32-WROOM-32,Relay module, Solenoid valve,LED display. Programming Language used : Kotlin, c ,Arduino. sensors used : Flow sensor, Read sensor. Social Distance Alarm using Arduino (02/2021 - 07/2022) This project help us to maintain distance of lm in work site for workers while working if co~workers are not maintaining distance buzzer start alarm .This device is ﬁtted in cap of worker. CERTIFICATES Google digital unlocked certiﬁcate-fundamental of digital marketing (06/2021) Azure skynet workshop-ethical hacking (09/2019) Programming with Python - Udemy (05/2020) Computer basics IT support- Udemy (05/2020) EDUCATION LANGUAGES Bachelor of Engineering Bearys institute of technology, Mangalore English Hindi Full Professional Proﬁciency Professional Working Proﬁciency 08/2018 - 07/2022, Malayalam Arabic Native or Bilingual Proﬁciency Elementary Proﬁciency Courses Electronics & Communication Engineering Karnataka, India INTERESTS Watching documentary Networking Aﬃliate Marketing