Mineh Mwangi

-- MINEH MWANGI NAIROBI,KENYA SUMMARY Virtual Executive Assistant with over two years of experience supporting busy entrepreneurs and startup founders, specializing in streamlining day-to-day operations, managing executive calendars, and creating efficient systems that free up time and boost productivity. Proven track record of helping business leaders refocus on strategic priorities through proactive support and precision execution. Successfully coordinated over 80 meetings, managed travel logistics across 3 regions, and improved calendar efficiency by reducing scheduling conflicts by 35%. Known for strong organizational skills, confidentiality, and the ability to anticipate executive needs to streamline operations. PROFESSIONAL EXPERIENCE Upwork- Various clients Executive Assistant Jan 2025 - Present Managed administrative operations for a team of 5, reporting directly to the CEO with responsibility for all executive support, including calendar, email, and task management. Ensured the CEO’s priority tasks were completed on time 95% of the time by managing an operational budget and coordinating project timelines. Developed and implemented customized success plans aligned with client goals, enhancing product adoption by 30%. Conducted regular training sessions and provided resources to ensure effective utilization of products and services. Monitored customer engagement metrics to identify potential issues, proactively offering solutions to mitigate risks. Conducted internet research and organize information into spreadsheets. Created and managed the marketing budget, ensuring efficient allocation of resources and optimizing ROI. .Virtual Assistant/ Social Media Manager Jan 2024 - Dec 2024 Zain Furniture is a fast-growing furniture company serving small to mid-sized clients and businesses, with a focus on quality woodwork pieces within three years, with operations across the Kenya. ● Established and maintained strong relationships with a portfolio of 50+ clients, resulting in a 20% increase in customer retention over 12 months. ● Reduced CEO’s time spent on administrative tasks by 40%, enabling a 20% increase in strategic planning time by implementing automated scheduling tools and prioritizing high-impact meetings. ● Scheduled and published social media content. ● Provided basic graphic design support using Canva for website maintenance. ● Oversee high-volume email communications, filtering and prioritizing messages via different social media platforms such as TikTok, Pinterest. Novartis Kenya, Limited, Hybrid Administrative Assistant Aug 2022- Dec 2023 Novartis Kenya Limited is a big pharmaceutical firm. The firm is a leading multinational pharmaceutical company, has emerged as a key player in the healthcare industry, based in Basel, Switzerland. ● Supported a team of 8 members, reporting to the Country Head, handling all aspects of meetings scheduling, email management, and administrative tasks. ● Increased the efficiency of meetings by 25% by coordinating with associates across multiple time zones, managing a travel budget, and streamlining communication. ● Achieved a 10% reduction in travel-related expenses over 16 months by optimizing booking processes and negotiating with international vendors for a company with a global presence. EDUCATION Alison Online Learning Basics of Virtual Assistance, Roles $ Responsibilities of A Virtual Assistant Bachelors of Business Administration University of Eastern Africa, Baraton - Kenya TECHNICAL SKILLS Project Management: Asana, Monday.com, Trello, notion Email Management: Gmail, Outlook Communication Tools: Slack, Zoom, Microsoft Teams, Google Meet File Management: Google Drive, Dropbox, OneDrive, SharePoint Automation: Calendly, apollo CERTIFICATIONS Alison Online BASICS OF VIRTUAL ASSISTANCE TRAINING Roles $ Responsibilities of A Virtual Assistant PORTFOLIO - https://mineh-mwangi.my.canva.site/mineh-mwangi-virtual-assistant