Mine Nazik

Mine Nazik Support & Software Test Manager -- Briefly, About Me I have a Bachelor degree of Computer Information System with World College in the Virginia Beach, United States. These following roles provided me international experience : Business Analyst, Technical Support Team Lead, IT Trainer, Technical Writer, Customer Support Lead, Software Test Manager and application support. As a tech person, I am self-motivated and like to contribute to various levels of the technical journey of a company or of a product. I am innovative and forward-thinking executive offering more than11 years of success in various leadership roles in Information Technology consulting and as an expert in strategic and tactical planning. These are the directions I would like to consolidate further my career.. WORK EXPERIENCE Database Design & Development Instructor Axcel International Academy – İstanbul STARTED FEBRUARY 2022 – teaching contract currently in place Professor of: LO1 Use an appropriate design tool to design a relational database system for a substantial problem. LO2 Develop a fully functional relational database system, based on an existing system design. LO3 Test the system against user and system requirements. LO4 Produce technical and user documentation. Support & Software Test Manager Virtual i Technologies AG - Zürich, ZHStarted JANUARY 2021 – employment contract currently in place Key roles within the company: Act as the primary liaison between company and the customers Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings Design Requirement Traceability Matrix, Test plans, Scenarios, Scripts and Procedures. Test current products and identify deficiencies Investigate product quality in order to make improvements to achieve better customer satisfaction Evaluate and prioritize customer support cases Prepare and maintain training materials, documentations and knowledgebase Work with all internal groups, including support, sales, engineering, product management and consulting Document software defects using a bug tracking system and report defects to software developers. Identify, analyze, and document problems with program function, output, online screen, or content. Monitor bug resolution efforts and track successes. Investigate customer problems referred by technical support. Install, maintain, or use software testing programs. Provide feedback and recommendations to developers on software usability and functionality Evaluate or recommend software for testing or bug tracking Conduct historical analyses of test results Recommendation for business flow, sprint planning and Project documentation (user stories, wireframes etc.) Requirement Analysis after comunicate with stakeholders (all the responsible departments of the projects) Technical Support Engineer Logiwa – Chicago-based company February 2018- December 2021 Key roles within the company: Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Develop training materials and procedures, or train users in the proper use of hardware or software. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Technical Support and software support in Onboarding department. at Logiwa (working from Turkey for US customers) Preparing the FAQ for the comapny products. Technical Support Team Lead TRTWORLD Technical 2016 -2018 Key roles within the company: Monitor or track project milestones and deliverables. Confer with project personnel to identify and resolve problems or coordinate activities of project personnel. Assign duties, responsibilities and spans of authority to project personnel. Schedule and facilitate meetings related to information technology projects. Perform risk assessments to develop response strategies. Negotiate with project stakeholders or suppliers to obtain resources or materials. Identify, review, or select vendors or consultants to meet project needs. Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods. Executive secretary for Technical Operation Management; Prepared Weekly Technical Operation Management meeting notes. Conduct Risk Analysis and prepare Risk Analysis Plan for the company. Technical Support Team Lead and system monitoring. ERP (Microft Dynamix AX) system suppor Training for the employees related software. Software Tester UTest January 2015 – 2016 Key roles within the company: •Designing test plans, scenarios, scripts, or procedures. •Document software defects, using a bug-tracking system, and report defects to software developers. Identifying, analyzing, and documenting problems with program function, output, online screen, or content. •Evaluation or recommendation software for testing or bug tracking. •Conducting historical analyses of test results. •Writing the test cases •Software QA Tester in uTest, Test Birds, Beta Family, We-Test, and Ubertester companies working for Functionality, Usability, Performance, and Localization testing projects. (as an independent contractor) Independent Contractor Appen 2012 -2015 Key roles within the company: Social media evaluation. Web search evaluation. Review and rate social media content using a web application to support measurement of data relevance.Evaluate online web content according to detailed criteria. Customer support, Software support, Technical Writer Sword IT- Key roles within the company: Prepared key documents like such asFAQ, User manual, User story, Test cases, Business plan, Test Plan, Mock Ups etc Worked on the back end part of the software projects (with SQL) Manual tests in Sword IT EDUCATION Bachelor of Physics - Yıldız Technical University, Istanbul, TR Bachelor degree of Computer Information Science Cleveland Institute of Electronics, World College Virginia Master of Science Management Globe University (in progress) Linkedin Profile: https://www.linkedin.com/in/mine-nazik-/ SKILLS Writing user story and use case, user manual,creating the knowledgebase & wireframes. Business Analysis (Analysis the requirements, ıser stories, wireframes, Test cases and Plans, RTM; Requirement tracibility matrix) Design and Manage test plans, Test scenarios, scripts, or procedures, Managing the Test team. Test current products and identify deficiencies Test Case Creating, testing methodologies, and functionality, usability and performance testing, working with localization projects. Software Testing (Automation and Manual test cases) Jira, Agile metodologies, React Bootstrap, PHP, Java, Javascript, Visual Studio, Github. Using PRTG monitoring system, Technical support for Broadcast software like INEWS, Stratus, and Edius. Using Dame Ware to remote control within the main domain, And WebEx meeting. Using Cisco Jabber to communicate with the user, and Zoho support and CRM and also using Zoho assist, Using My IT ticket system for user request SQL Database Design and Development, My SQL Using Microsoft Active directory and Exchange management server to manage the user account Using Microsoft Dynamix Ax, support users from System Admin Site. Creating users and giving the privileges, giving the privileges to the modules on AX, Giving the privileges to the modules on AOT. Workflows and its components, forwarding the workflows if it is taking errors, creating the workflows. Worked on all the modules according to company needs and giving the instruction to the users. Localization testing. Evaluate web pages based on a scale provided by Microsoft, Inc. *Actively researching, testing and proposing new approaches to improving search engine rankings. *Constant evaluation of keywords, also I had geographic knowledge and experience when I worked on the GIS project. Using Jira to follow the test projects, and Using Asana and Zoho Bug tracker, and using confluence and Zoho Knowledgebase to prepare the FAQ Using Zen desk to log the bugs and Zen desk ticket platform. And Zoho Bug tracker. A+ IT Services Computer Repair Office Programs Word, Excel, Powerpoint, Visio, Outlook, Ms Project etc.. Google Documents Familiar with testing on Windows, Mac OS, iOS and Android environments with all mainstream web browsers (IE, FF, Edge, Safari, Chrome, Yandex, Opera…) Using test tool like itool and Android developer tool HTML, JavaScript, CSS, Experience DBMS SQL, C# and React Familiar debugging with online development environments. Familiar with some apple products, (Pages, Numbers, Keynote, Logic Pro etc.) Have home office, Comfortable using virtual office tools like shared spreadsheets, instant message, and online conferencing.