Minahaz Alam

Minahaz Alam Mobile: - E-mail :-- Aspire to gain corporate experience by seeking challenging and promising profile where I can leverage my 18 year of experience & management skills to serve the company and realize its organisational goals to the best of my abilities. CAREER CONSPECTUS A result oriented professional with 9+ year of experience in Purchasing, designing, Commissioning, & Support management systems. Worked in Extramarks Education Pvt. Ltd. as Deputy Manager. Procurement & Service Management. Proven skills mainly in Purchasing, designing Services, Service level agreements. Proficient in managing successful process operations, experience of developing procedures & service standards for business excellence. EMPLOYMENT SCAN Deputy Manager (Procurement & Service Management) in Extramarks Education India Pvt. Ltd. (Noida) 1stApril-2018 To 8th Oct 2020. Key responsibilities: Managing and controlling all the company’s external suppliers with particular emphasis on the purchase of materials and finished parts for production. Ensure parts and materials are bought at the most competitive price and delivered on time. Establish strategic relationships with key suppliers who are aligned to the company’s needs. Identify new suppliers, agree terms and negotiate supply agreements where appropriate, including discount structures and volume rebates. Foster close working relationship with associated departments eg. Sales, Accounts, Implementation & warehouse etc. Prepare the process requisitions and purchase orders for supplies and equipment. Ensure for timely deliveries. Managing over 15 vendors for IT and Non IT products. Negotiation for prices & extension of warranty from vendors. Responsible for allocation / transfer of stocks, conducting inspection to ensure reconciliation of physical stock at warehouse. Actively co-ordination with customer & vendor for quick reported issues resolutions. Make the MIS Reports to product reviews on the basis of usage, Performance according to vendors. 1stApril 2017 To 31st March-2018 as an Assistant Manager (Customer Service Management) in Extramarks Education India Pvt. Ltd. Key responsibilities: Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis Identifies customer service trends and determines system improvements. 1st April-2015 To 31st March-2017 as a Team Leader in Extramarks Education India Pvt. Ltd Key responsibilities: Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies. Coordinate with vendor and make a quotation for IT hardware. Coordinate with vendor to lodged the hardware calls and provide the service within our defined TAT in PAN India. Take a quotation from Vendor and purchased if any product out of warranty. 1st April -2013 To 31st March-2015 as a Sr. System Engineer in Extramarks Education India Pvt. Ltd. Key responsibilities: Managing and monitoring all installed systems and infrastructure.  Installing, configuring, testing and maintaining operating systems in Linux based environment and system management tools. Proactively ensure the highest levels of systems and infrastructure availability Maintain security, backup, and redundancy strategies. 1st June -2012 To 31st March-2013 as a System Engineer in Extramarks Education India Pvt. Ltd. Key Responsibilities: Participate in the design and implementation of supporting systems and infrastructure Interact with vendors and provide feedback on their products. Installing and configuring operating systems and application software. Troubleshooting and resolving all technical issues when they arise. 30st May-2011 To-30st May-2012 as a MIS Executive in Extramarks Education India Pvt. Ltd. Key responsibilities: Downloading Data from the ERP and mapping the same as per the requirement, coordinating with different teams for the data and checking its accuracy. Preparing Daily, Weekly & Monthly MIS Reports. Preparing presentations, Graphs and analytical reports. 1st April-2006 To-30th April-2011 as a Team Lead with IServices Pvt. Ltd Noida. Key responsibilities: Supervision of workflows and work queues. Maintain daily, weekly and monthly production reports. Coordinate activities of the department with the Supervisor / Manager to include work flow monitoring, process improvement, training and reporting. Monitor and evaluate staff performance, attendance and also generate attendance reports as necessary. Moving files/assigning files in pipeline. 30th March-2005 To 30th March-2006 as a Computer Operator in Yamaha Motor India Pvt. Ltd. Noida. Key responsibilities: Setting up computers and other hardware devices. Making production report and share with management. Making presentation report of Production. 30th March-2002 To 30th March-2005 as a Data Processor in MCS Pvt. Ltd. Ranchi Jharkhand. Key responsibilities: Maintains database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information. Processes customer and account source documents by reviewing data for deficiencies. SCHOLASTICS Advance Diploma in Computer - NIIT from Delhi B. A(Hons- Veer Kunwar Singh University. CLASS XII - B.I.Council Patna Bihar CLASS X 1992 B.S.E. Board Patna Bihar PERSONAL DOSSIER Date of Birth: 15 Jan, 1978. Father’s Name : Late Md. Kamruddin. Address:A-122 Gulab Bhawna Kondli Delhi 10096 . Linguistic Abilities:Hindi, English and Urdu. Place: Date: (Minahaz Alam)