Mimi Pine

MIMI PINE EXPERIENCED VIRTUAL ASSISTANT FOR EXECUTIVE SUPPORT | ADMIN & COMMUNICATION SPECIALIST Abuja, Nigeria | ✉️-| ☎️ - PROFESSIONAL SUMMARY Professional and detail-oriented Virtual Assistant with 3 years of experience supporting busy executives and clients in managing daily business operations remotely. Skilled in handling communication, scheduling, calendar management, email/correspondence coordination, data entry, and business documentation with minimal supervision. Tech-savvy, organized, and highly dependable, proficient in tools like Google Workspace, HubSpot, Asana, and Monday.com. Proactive and trusted with confidential tasks, certified for high productivity and seamless project execution. CORE COMPETENCIES Executive Support: Calendar & email management, personal logistics, stakeholder coordination Marketing Operations: Data entry, lead tracking, asset prep (decks, banners, flyers) Finance & Bookkeeping: Expense tracking, invoice management, basic financial records Tools & Software: Office 365 (Excel, PowerPoint, Word), Google Workspace, HubSpot, Asana, Monday.com, Notion Communication & Admin: Meeting minutes, professional calls, internal documentation Process & Data Management: CRM maintenance, SOP adherence, onboarding workflows PROFESSIONAL EXPERIENCE Virtual Assistant & Administrative Coordinator | Marketing & Operations Support Zeedabe Stores, Abuja | 2022 – 2024 • • • • • Managed day-to-day administrative functions including executive calendar scheduling, data entry, and email organization, keeping operations aligned and efficient. Maintained marketing lead pipelines (200+ weekly records) using Google Sheets, Excel, and HubSpot, contributing to timely campaign follow-through. Tracked and reconciled invoices, maintained records, and assisted with monthly financial reports to support light bookkeeping needs. Handled virtual meeting logistics via Zoom and Google Meet, crafting agendas, taking minutes, and ensuring task accountability post-meeting. Engaged customers on social media, responded to inquiries, and successfully negotiated and closed online sales, enhancing client experience and boosting revenue by 75%. Executive Virtual Assistant | Administrative and Project Coordinator Knowledge Factory International (KFI), Manchester - UK | 2020 • • • • Provided executive support: calendar management, email correspondence, and personal logistics. Oversaw task and project tracking using Monday.com and Asana, achieving 85% on-time deliverables. Scheduled and facilitated virtual meetings, prepared agendas, documented meeting minutes, and ensured timely follow-up on action items. Assisted with capacity-building projects, providing executive-level assistance in organizing and executing departmental objectives. Customer Service Representative Nobis Trading Company Ltd, Makurdi | 2018 – 2020 • • • Delivered multichannel support (phone, chat & email), resolving 50+ inquiries daily and maintaining a 90% customer satisfaction rating. Managed data & escalations using Google Sheets, ensuring accurate records and timely follow-ups. Educated customers on products and offered upsell opportunities, increasing revenue by 15%. TECHNICAL SETUP • • High-performance environment: Intel i5, 12 GB RAM, 20+ Mbps wired internet Quiet, distraction-free workspace with reliable power supply TRAINING AND CERTIFICATION • • • • • Working as a Virtual Assistant | Alison | 2025 Customer Relationship Management (CRM) for Small Businesses | Alison |2025 Sustainability for Small Businesses | Development Bank of Nigeria | 2024 Human Resources Management | Skills Edge Consulting LTD | 2016 Project Management | Skills Edge Consulting LTD | 2016 EDUCATION BSc. Business Management, Benue State University – 2016 REFERENCE Available upon request