Mimi Ampofo

Mimi Ampofo Portfolio: Link PROFESSIONAL SUMMARY Dynamic Virtual Assistant with 4+ years of experience in administrative support, customer service, and data analytics. Proficient in GSuite, Canva, CRM tools, lead generation, SEO, and organizational management. Skilled in streamlining operations, optimizing schedules, and meeting deadlines. Experienced in building client relationships and delivering high-quality support. KEY SKILLS ● Executive Assistance: Calendar and Email management, task prioritization, document preparation scheduling appointments with inbound and outbound leads. ● Administrative Support: Project coordination, workflow optimization, and client management ● Customer Service: Email, phone, live chat, and CRM management with a customer-first approach ● Data Management: Expertise in Excel and Google Sheets for data entry, analysis, and dashboard creation. ● Content Creation: Research, writing, editing, and presentation development ● Research: Market research,SEO, competitor analysis, and data collection ● Communication: Professional correspondence, report writing, and stakeholder engagement ● Tech Proficiency: GSuite, Microsoft Office,Intercom, Hudspot, Infobip, Gorgias for Shopify, and Canva. RELEVANT PROFESSIONAL EXPERIENCE Real estate Virtual Assistant El-City Real Estate, Accra, Ghana | November 2018 – December 2020 ● ● ● ● ● ● ● ● Managed daily administrative tasks, including email correspondence, scheduling, and data entry. Maintained and updated property listings, ensuring accuracy across online platforms. Coordinated client meetings and property viewings, providing timely follow-up to ensure client satisfaction. Managed inbound and outbound leads, tracking inquiries, qualifying prospects, and organizing potential client data in CRM systems to support lead generation efforts. Supported lead generation efforts by tracking inquiries and organizing potential client data in CRM systems. Utilized Aircall to handle inbound and outbound calls, improving response times and customer experience. Managed the company’s social media accounts, enhancing brand visibility and engagement. Prepared contracts, reports, and presentations for internal use and client distribution. Executive Assistant and Customer Service Agent E-connect Global Limited, Accra, Ghana | December 2020 – October 2022 ● ● ● ● ● ● ● ● ● Provided administrative support, managing calendars, meetings, and client documents. Monitored and updated inventory levels using Excel templates, ensuring accurate product availability across marketplaces. Created and optimized product listings with precise details, pricing, and descriptions to enhance visibility and sales. Resolved product submission errors on back-end platforms, minimizing disruptions. Maintained up-to-date shipment statuses, improving transparency for customers and teams. Collaborated across teams to address discrepancies and manage product updates efficiently. Utilized Gorgias for advanced automation and ticket management to streamline customer service. Performed SEO keyword research and reporting, optimizing content for search engine performance. Made inbound and outbound calls for client inquiries and business development, while handling file management, data entry, invoicing, and expense reports with Excel macros. Customer success specialist BOLT, Accra, Ghana | October 2023 – October 2024 ● ● ● ● Analyzed customer and driver data, optimizing lead acquisition and retention strategies, resulting in a 20% increase in lead conversion. Developed predictive models to forecast customer churn, improving retention rates by 15%. Generated insights from Excel-based datasets to refine offline marketing strategies, boosting customer activation by 18%. Collaborated with regional teams to implement daily tracking systems for lead generation and activation, enhancing project efficiency by 25%. Customer Support Representative BOLT, Accra, Ghana | October 2022 – October 2023 ● ● ● ● ● Responded to client inquiries via email, phone, live chat, and Infobip, ensuring timely resolutions. Handled escalations professionally, consistently exceeding customer satisfaction benchmarks. Maintained accurate records of customer interactions and feedback to enhance service delivery. Collaborated with internal teams to troubleshoot technical issues, improving service delivery and reducing response times by 20%. Made 80 outbound calls to reactivate churned drivers, contributing to improved driver engagement. EDUCATION Bachelor's Degree, Actuarial science -University of Ghana, Legon Udemy SEO Certification ALX Virtual Assistant Certification Gorgias- Basic Agent(Shopify) Certification Gorgias-Support Agent Power User(Shopify) Certificate Graduation Date:September 2022 Graduation Date: September 2024 Graduation Date: June 2024 Graduation Date:September 2024 Graduation Date:September 2024