Milly

 MILDRED WAVINYA P O BOX 1228-NAIROBI - - PERSONAL ATTRIBUTES  A reliable, dynamic and straightforward Customer Service professional who is committed to providing a quality, bespoke service that is second to none. Mildred is an expert at understanding the needs and requirements of people and has a track record of working to exceed these wherever possible. She has the confidence to deal with difficult situations and is someone who is always positive and proactive in finding solutions to problems. On a personal level she is open and receptive to constructive feedback from Team Leaders, and has experience of working within a client focused call Centre environment. Her greatest strengths include her desire to help customers and her ability to drive customer loyalty and retention. Right now she is looking for a suitable position with a company where staff are respected, rewarded, and celebrated. SKILLS AND COMPETENCIES Strong problem solver Administrative support specialist Attention to details. Sense of humor Problem solver Dynamic Empathy Self-motivated Growth motivated Excellent verbal skills, well spoken, clear and direct Highly ethical and trustworthy Proficient in Microsoft word and excel EDUCATION-; Kenyatta university; bachelor of art in business administration EXPERIENCE 2019-TO DATE; LARTEY WELLNESS GROUP USA INSURANCE VERIFICATION SPECIALIST Insurance verification and authorizations Billing and Following up denied claims Scheduling Creating patients charges like copays deductibles and coinsurance. Communicate effectively via email, phone and chat with customers Data entry and updating spreadsheets with data Assisting with all administration work. - GENERATION KENYA (USAID); ADMINISTRATOR Managing, manipulating and inputting data to spread sheets Provided administrative & logistical planning support to staff & partners regarding duty, travel authorizations, security clearance, accommodation Carrying out a variety of administration work. Collected and entry of data obtained from various Monitoring and Evaluation (M&E) and research activities. OTHER SKILLS Therapy Notes Knowledge Setmore knowledge Salesforce knowledge Resourceful Detail oriented Ability to read customers Attentiveness Personal integrity Can-do attitude Team player Highly organized referees Kerrann Lartey wellness group (USA)- Leigh Gradon-- Irene Odhiambo Generation Kenya --