Millienne Danelle Lodia Franco

EXPERIENCE Passenger Service Agent NOVEMBER 2022–MAY 2023 PAL l Macroasia Airport Services Customer service management Responding to passenger inquiries and complaints Assist passengers with connecting flight Baggage tracing and settlement procedures Directing passengers through security and departures, ticketing Verifying passenger identification and boarding passes. Travel Agent JULY 2023–FEBRUARY 2024 BRL Travel and Tours MILLIENNE DANELLE FRANCO OPERATIONS ASSISTANT Ticketing and reservations Making itineraries for both local and international travel Organize accommodations and ground transportation services Preparing promotional materials, sales Collecting deposits and balances. SKILLS Shuffler MARCH 2024–DECEMBER 2024 Infovine | DB Live Casino Prepares and shuffles the playing cards at the game tables according to procedures and in due time Airline Reservations & Ticketing Travel Itinerary Planning & Coordination Customer Service Sales & Upselling (Tours, Packages, Upgrades) Computer Literacy Altea CM (including worldtracer) Sabre Verifies and ensures the quality of the playing cards Observes the proper functionality of the equipment (card shoe, storage boxes, working table etc.) Inbound Operations Assistant JANUARY 2025–NOVEMBER 2025 Shroff International Travel Care Inc. Manages supplier updates, travel packages, and client inquiries while coordinating bookings and field operations Participates in events, marketing activities, and special projects, ensures timely reporting Upholds company standards through consistent follow-ups and ongoing skills development. MS Office Problem-Solving & Conflict Resolution Communication & Interpersonal Skills Team Collaboration & Adaptability Attention to Detail & Accuracy EDUCATION BACHELOR OF SCIENCE TRAININGS AND SEMINARS ATTENDED Front Office Services NCII October 2017 Food and Beverage Services NCII January 2018 “A Closer Look at In-flight Catering Operations” March 2019 MacroAsia Catering Services On the job training - Field and Outdoor Explore Travel Services (Fox travel) March-July 2022 TOURISM MANAGEMENT LYCEUM OF ALABANG REFERENCES - ELIZABETH DELOS REYES IVAN POCDOLACION FOX TRAVEL / ACCOUNTANT LYCEUM OF ALABANG / PROFESSOR Phone: - Phone: -