- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Muntinlupa, National Capital Region, Philippines
- Experience:
- 3 years
EXPERIENCE
Passenger Service Agent
NOVEMBER 2022–MAY 2023
PAL l Macroasia Airport Services
Customer service management
Responding to passenger inquiries and complaints
Assist passengers with connecting flight
Baggage tracing and settlement procedures
Directing passengers through security and departures, ticketing
Verifying passenger identification and boarding passes.
Travel Agent
JULY 2023–FEBRUARY 2024
BRL Travel and Tours
MILLIENNE DANELLE
FRANCO
OPERATIONS ASSISTANT
Ticketing and reservations
Making itineraries for both local and international travel
Organize accommodations and ground transportation services
Preparing promotional materials, sales
Collecting deposits and balances.
SKILLS
Shuffler
MARCH 2024–DECEMBER 2024
Infovine | DB Live Casino
Prepares and shuffles the playing cards at the game tables according
to procedures and in due time
Airline Reservations & Ticketing
Travel Itinerary Planning & Coordination
Customer Service
Sales & Upselling (Tours, Packages,
Upgrades)
Computer Literacy
Altea CM (including worldtracer)
Sabre
Verifies and ensures the quality of the playing cards
Observes the proper functionality of the equipment (card shoe,
storage boxes, working table etc.)
Inbound Operations Assistant
JANUARY 2025–NOVEMBER 2025
Shroff International Travel Care Inc.
Manages supplier updates, travel packages, and client inquiries while
coordinating bookings and field operations
Participates in events, marketing activities, and special projects,
ensures timely reporting
Upholds company standards through consistent follow-ups and
ongoing skills development.
MS Office
Problem-Solving & Conflict Resolution
Communication & Interpersonal Skills
Team Collaboration & Adaptability
Attention to Detail & Accuracy
EDUCATION
BACHELOR OF SCIENCE
TRAININGS AND SEMINARS ATTENDED
Front Office Services NCII
October 2017
Food and Beverage Services NCII
January 2018
“A Closer Look at In-flight Catering Operations”
March 2019
MacroAsia Catering Services
On the job training - Field and Outdoor Explore Travel Services (Fox travel)
March-July 2022
TOURISM MANAGEMENT
LYCEUM OF ALABANG
REFERENCES
-
ELIZABETH DELOS REYES
IVAN POCDOLACION
FOX TRAVEL / ACCOUNTANT
LYCEUM OF ALABANG / PROFESSOR
Phone: -
Phone: -
