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MILLIE CHEMUTAI KISSA
Kampala, Uganda |
LinkedIn: linkedin.com/kissamillie
PROFESSIONAL SUMMARY
Detail-oriented and highly organized Virtual Assistant with over 2 years of administrative support
and 3 years of customer service experience supporting remote teams and entrepreneurs
globally. Skilled in calendar and inbox management, data entry, travel planning, and project
coordination, with a proven ability to optimize operations, increase productivity, and streamline
communication. Known for cutting down email backlogs by 40%, coordinating 50+
meetings/month, and achieving 95% client satisfaction. Proficient in tools like Google
Workspace, Microsoft Office, Trello, Asana, ClickUp, and virtual platforms including Zoom and
Teams.
PROFESSIONAL EXPERIENCE
Virtual Administrative Assistant, Heypex Global Company Ltd – Kampala, Uganda | Jan
2022 – Present
● Provided remote administrative support to executive leadership, managing complex
calendars, scheduling 50+ meetings monthly, and improving scheduling efficiency by
25%.
● Created and managed digital filing systems using Google Drive, reducing document
retrieval time by 30%.
● Conducted web research and compiled 30+ business reports quarterly, saving
leadership 35% of research time.
● Automated inbox sorting and filtering, reducing email backlog by 40% and improving
response time to priority messages.
● Coordinated travel arrangements and handled vendor communications, achieving 15%
cost savings through effective negotiation.
EDUCATION
Bachelor’s Degree in Human Resource Management
Ndejje University – Kampala, Uganda | Aug 2015 – Nov 201
Certificate in Virtual Assistance
ALX Africa | Jan 2025 – Present
CORE SKILLS
● Virtual Administrative Support
● Email and calendar management
● Data Entry and Organization
● Remote customer service
● Travel coordination and planning
● Digital document management
● Task and project management
● Problem solving and prioritization
● Time management
TOOLS & PLATFORMS
● Google Workspace (Gmail, Drive, Docs, Sheets, Calendar)
● Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
● Asana, Trello, ClickUp, Notion, Calendly, Monday.com
● Zoom, Teams, Google Meet
● Zendesk, Intercom, CRM Tools
ACHIEVEMENTS
● Reduced email response backlog by 40% through automated triage.
● Coordinated 600+ meetings over 12 months with zero scheduling conflicts.
●
Managed travel and logistics across multiple time zones, saving 15% in operational
costs
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CHEMUTAI MILLIE KISSA
Kampala, Uganda
--
linkedin.com/kissamillie
23/06/2025
Hiring Manager
Remotely
Dear Hiring Manager,
I am excited to apply for the Virtual Assistant position at Remotely. With over 2 years of
experience providing virtual administrative support and 4+ years in customer service, I
bring a strong track record of enhancing productivity, streamlining operations, and
delivering exceptional service to remote teams and clients worldwide.
In my recent role at Heypex Global, I manage a busy executive calendar, schedule over
50+ meetings per month, and coordinate travel logistics, all while maintaining smooth
day-to-day communications. My ability to cut down email backlog by 40% through
workflow automation and my efficiency in creating 30+ research reports quarterly
demonstrate my resourcefulness and commitment to results. I have also helped save the
company 15% in vendor and travel costs through strategic negotiation and planning.
I am proficient in Google Workspace, Microsoft Office, Trello, ClickUp, Asana, and
Zoom. Whether it’s calendar management, document handling, inbox organization, or
customer engagement, I bring a proactive approach and a sharp eye for detail to
everything I do.
I am passionate about helping busy professionals reclaim their time and focus on their
core goals. I would love the opportunity to contribute to your team’s success by offering
reliable, efficient, and value-driven virtual support.
Thank you for considering my application. I look forward to the opportunity to speak with
you and explore how I can support your business goals remotely.
Warm regards,
Chemutai Millie Kissa
