Millicent Zeemnaan Uchu

Uchu Millicent Zemna’an https://linkedin.com/in/millicent-uchu Phone: - Email:-Plateau, Nigeria. SUMMARY With over 9 years of comprehensive experience in Office Administration, I have honed strong organizational skills. Additionally, I bring valuable sales experience, contributing to a unique skill set suitable for any team. I am excited to utilize my expertise to drive growth in a new environment, particularly focusing on maintaining seamless operations and successfully managing complex projects SKILLS AND CORE COMPETENCIES Soft Skills: ● Attention to Detail; ● Communication; ● Organization; ●Growth Mindset; ● Problemsolving and multi-tasking Technical Skills: ● Data Entry/Expense tracking ●Google workspace ●Asana ●Time management ● Zoho CRM ● QuickBooks Software ●Click up ● EXPERIENCE February 2022 – January 2024 Lagos, Nigeria CUSTOMER RELATION OFFICER BERT TECHNOLOGIES LAGOS NIGERIA ● Build and maintain profitable relationships with all stakeholders/clients. ● Resolve customer complaints quickly and efficiently. ● Keeping customers updated on the status of resolution of their key concerns ● Prepare monthly customer service performance reports for all stakeholders. ● Organize and spearhead quarterly service review meetings with key stakeholders ● Champion the use of CRM program amongst all stakeholders/ customers. ● Knowing your competition and strategizing accordingly. December 2020 – January 2022 Lagos, Nigeria SALE EXECUTIVE BERT TECHNOLOGIES LAGOS NIGERIA ● Cold Calls ● Leadership ● Deal Closing ● Pitch Writing ● Appointment Setting ● Negotiation ● Team Management December 2017 – October 2020 Plateau, Nigeria EXECUTIVE ASSISTANT IMIMEH SHELTER DEVELOPERS NIGERIA LIMITED ● Managing Executive Calendars and Setting up Meetings ● Make travel and accommodation arrangements ● Manage information flow in a timely and accurate manner ● Organize and maintain the office filing system ● Rack daily expense and prepare weekly, monthly and quarterly reports ● Act as the point of contact among Executives, Employees, Clients and other external partners ● Manage information for internal communication memos, e-mails, presentations and repots September 2015 – August 2017 Plateau, Nigeria DOCUMENTATION OFFICER PNEUSITI NIGERIA LIMITED ● Maintained all Company documents ● Filed documents and kept organized ● Retrieved documents when needed by Management ● Completed file audit and request for missing documentation March – June 2015 Plateau, Nigeria ADMINISRATIVE OFFICER HIGH COURT OF JUSTICE, JOS, PLATEAU NIGERIA ● Managing case files ● Filing and copying documents ● Assisting with preparations for trials, hearing and dispositions ● Attend trial hearings and arguments EDUCATION ● B.Sc (Hons) in Criminology and Security Studies, National Open University of Nigeria- ● Diploma in Applied Psychology, University of Jos, Plateau State, Nigeria,- TRAINING AND CERTIFICATIONS ● African Leadership Group 2022: ALX Virtual Assistant Course Honors REFERENCES Available on request