Millicent Uchu

Uchu Millicent Zemna’an https://linkedin.com/in/millicent-uchu Phone: - Email:- Plateau, Nigeria. SUMMARY With over 9 years of comprehensive experience in Office Administration, I have honed strong organizational skills. Additionally, I bring valuable sales experience, contributing to a unique skill set suitable for any team. I am excited to utilize my expertise to drive growth in a new environment, particularly focusing on maintaining seamless operations and successfully managing complex projects SKILLS AND CORE COMPETENCIES Soft Skills: ● Attention to Detail; ● Communication; ● Organization; ●Growth Mindset; ● Problem-solving and multi-tasking Technical Skills: ● Data Entry/Expense tracking ●Google workspace ●Asana ●Time management ● Zoho CRM ● QuickBooks Software ●Click up ● EXPERIENCE February 2022 – January 2024 Lagos, Nigeria CUSTOMER RELATION OFFICER BERT TECHNOLOGIES LAGOS NIGERIA Build and maintain profitable relationships with all stakeholders/clients. Resolve customer complaints quickly and efficiently. Keeping customers updated on the status of resolution of their key concerns Prepare monthly customer service performance reports for all stakeholders. Organize and spearhead quarterly service review meetings with key stakeholders Champion the use of CRM program amongst all stakeholders/ customers. Knowing your competition and strategizing accordingly. December 2020 – January 2022 Lagos, Nigeria SALE EXECUTIVE BERT TECHNOLOGIES LAGOS NIGERIA Cold Calls Deal Closing Appointment Setting Team Management Leadership Pitch Writing Negotiation December 2017 – October 2020 Plateau, Nigeria EXECUTIVE ASSISTANT IMIMEH SHELTER DEVELOPERS NIGERIA LIMITED Managing Executive Calendars and Setting up Meetings Make travel and accommodation arrangements Manage information flow in a timely and accurate manner Organize and maintain the office filing system Rack daily expense and prepare weekly, monthly and quarterly reports Act as the point of contact among Executives, Employees, Clients and other external partners Manage information for internal communication memos, e-mails, presentations and repots September 2015 – August 2017 Plateau, Nigeria DOCUMENTATION OFFICER PNEUSITI NIGERIA LIMITED Maintained all Company documents Filed documents and kept organized Retrieved documents when needed by Management Completed file audit and request for missing documentation March – June 2015 Plateau, Nigeria ADMINISRATIVE OFFICER HIGH COURT OF JUSTICE, JOS, PLATEAU NIGERIA Managing case files Filing and copying documents Assisting with preparations for trials, hearing and dispositions Attend trial hearings and arguments EDUCATION B.Sc (Hons) in Criminology and Security Studies, National Open University of Nigeria- Diploma in Applied Psychology, University of Jos, Plateau State, Nigeria,- TRAINING AND CERTIFICATIONS African Leadership Group 2022: ALX Virtual Assistant  Course Honors REFERENCES Available on request