Millicent Tandoh

Millicent Tandoh-- Portsmouth, Dominica | https://www.linkedin.com/in/millicent-tandoh/ Education Masters Public Health, Brigham Young University, UT Diploma in General Studies Certificate in Agribusiness, Brigham Young University Professional Summary Self-motivated and results-driven Lead Generation & Customer Engagement Specialist with strong experience in client communication, market outreach, and onboarding support. Adept at prospecting leads via digital platforms, managing CRM workflows, and articulating product value to English-speaking clients across international markets. Skilled at adapting to fast-paced, high-growth environments, solving problems independently, and contributing to measurable growth outcomes. Core Competencies           Lead Generation via Online Platforms & Job Boards Customer Prospecting & Cold Outreach (Text, Email, Phone) CRM Management & Onboarding Assistance Shift Booking Support & Customer Scheduling English Fluency (Spoken/Written) Rapport Building & Value Communication Remote Collaboration with US-Based Teams Internet-Ready Home Office Setup Ownership, Curiosity, & Problem Solving Adaptability in Startup & Hyper-Growth Environments Professional Experience United Health Group Nov 2023 – Jun 2024 Customer Service Representative Salt Lake City, Utah  Handled customer interactions via calls and system messages, often supporting English-speaking clients from various backgrounds.  Managed multiple inquiries in real time, providing guidance, resolving escalations, and supporting new users through system processes.  Tracked issues in CRM systems and followed up to ensure full resolution—supporting retention and satisfaction KPIs. Brazza International Foundation Jun 2023 - present Program Coordinator Odenton, Maryland  Prospected and managed new client relationships across international audiences, improving outreach impact and boosting engagement by 5%.  Led communication via emails, social media, and direct outreach, with clear messaging tailored to audience needs.  Supported digital outreach campaigns, coordinated shift participation, and built rapport with both individual clients and partner organizations. Utah State University Extension May 2022 – Sep 2022 Graduate Fellow Salt Lake City, Utah  Designed and led outreach activities, working independently to follow up with program participants and track responses.  Collected and analyzed data from new leads to improve future outreach and campaign targeting. Shai Osudoku District Hospital Sep 2018 - Jul 2019 Health Promotion and Education Officer Dodowa, Ghana  Conducted field-based outreach and program education, including onboarding new patients and promoting public services.  Independently managed daily community engagement activities in rural and urban markets. Certification     Optum Healthy Benefits Plus New Hire Product Training Google Project Management Google Advanced Data Analytics Microsoft Office 2013 Achievements     Increased client response rate by 25% through strategic follow-up and rapport-building in virtual environments. Successfully supported onboarding of over 100 users in public-facing programs. Coordinated outreach campaigns with >95% scheduling accuracy and minimal escalation. Recognized for ownership and follow-through in remote-first roles across multiple time zones. Technical & Remote Readiness      High-speed, stable internet Laptop with headset & communication tools Comfortable working US business hours Excellent English communication Experience in international, remote-only teams