MILLICENT NKATHA
Nairobi, Kenya | Tel: | Email:
SUMMARY
I am a motivated professional with hands-on experience in both the BPO and
agribusiness sectors. I thrive in customer-facing roles where building trust, resolving
challenges, and driving sales performance are key to success. Recognized as Best
Sales Representative (2024), I bring strong communication, problem-solving, and
relationship management skills, complemented by proficiency in CRM systems and
Microsoft Office. With a BSc. in Banking and Finance, I combine analytical thinking with
people skills, ensuring customer satisfaction while supporting business growth. A fast
learner with high emotional intelligence, I adapt quickly to new environments and
remain committed to delivering results..
SKILLS
Customer relationship management
Effective Communication
Problem Solving
Lead generation & B2B /B2C
marketing
PROFESSIONAL EXPERIENCE
Edirene’s Fruit Seedlings Enterprise
Time management
Cold Outreach
Sales Pipeline Management (Salesforce CRM)
Microsoft office suite
Jan 2024 - Present
Educated farmers and individual buyers on suitable fruit seedling varieties
(e.g., grafted mangoes, avocados, passion fruits), tailoring recommendations
based on climate and soil conditions.
Generated new B2B and B2C leads through outreach strategies, including
exhibitions, referrals, and direct engagement.
Closed daily and bulk sales transactions, negotiated pricing, and processed
orders, consistently meeting or exceeding monthly sales targets.
Managed after-sales support, including follow-ups on planting progress and
guidance on seedling care, boosting customer loyalty and repeat business.
Maintained Salesforce CRM pipelines, tracking prospects and converting
leads into long-term customers.
CCI Kenya
Aug 2022 - Dec 2023
Responded to high volumes of inbound calls, emails, and chats, providing
timely, accurate, and empathetic assistance to diverse customers.
Investigated and resolved customer complaints and service issues,
consistently achieving first-contact resolution and exceeding satisfaction
targets.
Maintained accurate and up-to-date customer records in CRM platforms (e.g.,
Salesforce), supporting data-driven service improvements.
Promoted value-added services and upsold relevant products based on
customer needs, contributing to monthly sales and retention goals.
EDUCATION
Jomo Kenyatta University of Agriculture and Technology
Aug 2018 - June 2022
Bsc. Banking and Finance
Kaaga Girls’ High School
Jan 2014 - Nov 2017
Kenya Certificate of Secondary Education
Our Lady of Visitation Boarding primary school
Kenya Certificate of Primary Education
ADDITIONAL INFORMATION
Languages: English, Swahili.
Achievements: Best Sales Representative (2024)
REFEREES
Edirene’s Fruit Seedlings Enterprise
Wilfred Oseso, Managing Director--CCI, KENYA
Cliffe Abudo, Quality Assurance
Email-
May 2010 - Nov 2013
