Millicent Muthui

MILLICENT MUTHUI CAREER PROFILE SUMMARRY I am a detail-oriented and proactive recent graduate with a Bachelor of Science degree in Actuarial Science from Moi University, along with a strong foundation in accounting and customer service. I am currently working as an invoicing clerk at Steel wool Africa, with a strong track record in managing end-to-end invoicing processes, ensuring accuracy, compliance, and timely billing. In my role as an Accounts Assistant at Steelwool (Africa) Ltd, I developed strong skills in data management by preparing, cleaning, and transforming data to ensure smooth integration with the new ERP system, Odoo. I honed my attention to detail through the accurate uploading of sales and bank transactions, while enhancing my problem-solving abilities by reviewing journal entries and performing reconciliations. In my role as an Invoicing Clerk and Customer Care Representative at Mwanainchi Bakers and Confectioners, I honed my skills in invoice generation, payment tracking, and customer relations. I successfully maintained accurate records, resolved billing issues, and achieved a high cash collection rate, ensuring timely delivery and customer satisfaction. I am proficient in accounting software such as Odoo, SAGE and QuickBooks and have a solid command of the Microsoft Office suite. I thrive in teamoriented environments and possess strong verbal and non-verbal communication skills. I am committed to leveraging my analytical abilities and attention to detail in a dynamic professional setting. EDUCATIONAL BACKGROUND • Bsc. Actuarial Science- 2nd Class Upper Division Moi University|Eldoret, Kenya. 2023 • Kenya Certificate of Secondary Education- Mean grade – (B+) Muthale Girl’s High school|Kitui, Kenya. 2017 CERTIFICATIONS • Microsoft Power BI for Business Intelligence January 2025 Udemy, Online: https://www.udemy.com/certificate/UC-a85302ad-e3c8-4648-aee4-2c16f33096b7/ • Intermediate Python for Data Analysis Arizona State University; Mastercard Foundation February 2025 KEY SKILLS AND COMPETENCIES • • • • • • • • • • • • Accounting: I have practical work experience with accounting software: Odoo, SAGE and QuickBooks. Skilled in handling general accounting principles such as account reconciliations and invoicing. Data visualization. Data entry Data Analysis Great customer service skills Computer skills: Proficient in navigating the Microsoft Office suite and internet. Communications skills: Good command of both verbal and non- verbal communication with great listening skills. Strong attention to detail Organizational skills Administrative skills Able to work effectively in a team-oriented environment. Excellent time management skills. TOOLS AND LANGUAGES Odoo Advanced Excel SAGE Power BI Quick Books SQL DAX Google Sheets Python (Intermediate) Google Calendar Microsoft Outlook Solutech WORK HISTORY Accountant- Invoicing Steelwool (Africa) LtdKenya Feb 2025- Present • Preparing and processing invoices dispatched to customers, ensuring they are accurate and processed on time. • Preparing and processing credit notes with the requisite authorization and documentation provided. • Uploading orders on the order management app; Solutech. • Creation of delivery trips on the order management app; Solutech • Summarizing and disseminating vehicle dispatch summaries (loading sheets) to the stores and loading teams in an accurate and timely manner. Dispatching delivery trips to drivers’ app to facilitate tracking of deliveries. Maintaining safe custody of the credit notes and loading sheets by scanning, saving in folders and there after filing. • • Accounts Assistant Steelwool (Africa) Ltd Kenya November 2024-January 2025 • Data preparation; data cleaning and transformation to ensure compatibility with the new ERP. • Accurately uploading sales and bank transactions data to the new ERP; Odoo • Reviewing journal entries to ensure all records are correct • Performing reconciliations • Updating customer accounts in a timely manner • Collaborating with team members to resolve data related issues. Invoicing clerk/Customer Care Representative Mwanainchi Bakers and Confectioners Ltd Kilifi, Kenya March 2024-September 2024 • Creating invoices for customers • Preparing the collection tracker and thereafter following up on outstanding payments to ensure customers pay for their invoices • Preparing invoicing reports: Sales Vs Collection report, Mpesa reconciliation report and shift hand over report • Keeping accurate and up-to-date payment records • Solving billing errors by issuing credit and debit notes • Handling client’s account queries • Made outbound calls to customers to get and record their daily orders\ • Prepared customer care reports: daily sales projections, customer complains report, • Investigating and resolving customer complains. Attaché AMACO Ltd, Nairobi Kenya April 2022-June 2022. • • Worked as insurance sales representative Researched the latest trends to keep up to date with new products and features. KEY ACCOMPLISHMENTS • • • • • • • • I generate an average of 100 invoices daily, maintaining a consistent record of timeliness and accuracy. I consistently meet deadlines, ensuring that trucks with high priority orders are released on time. I cut delays by 20% by utilizing the duplicate invoice feature on Odoo for repeated orders and therefore release the customers fast. Achieved 100% accuracy in data entry I built interactive Power BI dashboards I was able to generate timely invoices and therefore ensured all delivery trucks were dispatched within designated timelines. I maintained nil sales loss by calling all customers to get their orders daily as the customer rep. Achieved 98% cash collection for sales made.