Millicent Ifeyinwa

EZE, MILLICENT IFEYINWA -,- OBJECTIVE: Attaining excellence in customer relationship management remains my objective. A highly organized and hardworking individual looking to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. I am also looking to secure a challenging position in a reputable organization to expand my learning, knowledge and skills. EDUCATION B.Ed.English Language. Godfrey Okoye University. 2020 2.1 NCE English and Political Science. Enugu State College of Education2015 WAEC (Senior School Cert)Community Secondary School, Umabor.2010 EMPLOYMENTS Kobb Event Center, Enugu State May 2019 - APRIL 2022 Office Manager Administrative Assistant: Managing the administrative operations of the organisation. Keeping documented records of the business process while raising memos and setting up meetings as necessary for the organisation. Pentagon Supermarket, Enugu StateApril 2010 - June 2011 Customer Service Representative: I developed patience and emotional intelligence in managing customers’ pain points while attending to customers’ requests and queries to sustain brand loyalty through mails and calls. Sales Executive: improved on direct sales skills while expanding customer base. Timely management of meeting resolutions towards timely implementation. Maintaining records of staff performance and rating for management decisions. INTERESTS Reading: in recent time, I have been reading more about customer service excellence. Traveling: Going on road trips has been my pleasure as it has expanded my people relations skills and interpersonal relationship management. REFERENCE Available on request.