Miller Mbuvi

MILLER MBUVI Nairobi, Kenya 00100 | - |-| https://www.linkedin.com/in/miller-mbuvi/ OBJECTIVE Self-motivated and detail-oriented remote professional with experience in IT support, network administration, customer service, data entry, and virtual assistance. Proven ability to work independently, solve problems, manage operations, and communicate effectively in remote environments. Tech-savvy, disciplined, and always eager to contribute to business growth through reliable support and efficient task execution. CORE SKILLS • • • • • • • • Remote Customer Support Virtual Assistance & Administration Network Setup & Technical Support Sales & Client Relationship Management Online Research & Data Entry CRM & Productivity Tools (Trello, Asana, Google Workspace, MS ) Remote Collaboration & Communication Troubleshooting & Remote Monitoring PROFESSIONAL EXPERIENCE Network Administrator & Sales Lead| STARNET KE | Nairobi | OCT 2021 –PRESENT ▫ ▫ ▫ ▫ ▫ ▫ Founded and managed a local ISP startup offering wireless internet services. Set up and maintained routers, wireless devices, and local network configurations. Handled customer onboarding, support, troubleshooting, and service restoration remotely and on-site. Trained and managed a small technical and sales team, assigning tasks and monitoring performance. Designed marketing messages, executed cold calls and online outreach, and built client relationships. Improved customer retention and grew the client base by offering reliable and prompt technical support. Customer Support Representative | Textbook Center | Nairobi – Roysambu| Nov 2020– Sep 2021 Provided first-line technical support to staff, including software setup and printer/network troubleshooting. ▫ Maintained IT equipment and documented helpdesk requests for follow-up. ▫ Supported network management, including LAN/WAN connectivity checks and user access setup. ▫ Assisted with general administrative duties such as asset tagging, inventory, and record-keeping. ▫ Took initiative to streamline the Excel tracking template, improving clarity and reducing manual errors. ▫ Independent Contractor | Appen | Remote - Part-time| Jan 2018– Feb 2022 ▫ ▫ ▫ ▫ Delivered high-volume structured datasets for natural language processing, voice recognition, and sentiment analysis. Maintained quality standards of 95%+ in monthly performance reviews by applying strict attention to detail. Selected for specialized review tasks and light coordination roles in multi-contributor projects involving sensitive datasets. Gained strong familiarity with task platforms, following detailed instructions for consistent and verifiable output. EDUCATION B.S in Business Information Technology (BBIT)| Multimedia University (MMU) | SEP 2019- OCT 2023 Second Class Honours - Relevant coursework: IT Project Management, Networking, Business Analytics, Database Systems, Data Analytics, Business Process Automation Kenya Certificate of Secondary Education (KCSE) | Moi High School | JAN 2014-DEC 2018 Mean Grade –B PROJECTS & ACHIEVEMENTS  Customer Database Optimization (STARNET): Designed a centralized database, reducing duplicate entries by 40%.  Automated Excel Reports: Created dynamic dashboards for real-time performance tracking.  Reduced ticket resolution time by suggesting and documenting common troubleshooting steps. REFERENCES Available upon request Page 2