MILLER S. DE JOSE JR.
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Portfolio:
www.linkedin.com/in/millerdejose
millerdejose.framer.website
SUMMARY
Experienced in managing social media, creating content and scheduling for digital marketing campaigns,
and executing email marketing using tools like Kajabi and Mailchimp. Skilled in optimizing paid ads on
platforms like Linkedin, Google, and Meta, as well as implementing basic SEO strategies to boost organic
traffic. Proficient in analyzing performance with tools like Google Analytics and Kajabi, and designing
assets using Canva and Adobe Creative Suite. Experienced in customer support for brands like Airbnb
and AT&T, troubleshooting issues, and managing projects to ensure timely execution and alignment with
goals.
WORK EXPERIENCE
Marketing Consultant, Effectiff
April 2025 - Present
Develop and execute strategic email marketing campaigns for Effectiff, AFLS, CloudInterpreter, and
IIS to enhance brand visibility and drive customer engagement.
Create engaging social media content to support business growth and optimize digital outreach.
Design flyers, presentations, and other client-facing materials to communicate services effectively.
Provide administrative support to ensure smooth daily operations.
Manage LinkedIn event promotions, including roundtable invitations and attendee engagement.
Draft professional captions, newsletters, and blog content tailored for different audiences.
Track and report on email open rates, click-throughs, and campaign performance.
Coordinate webinars and online events, including speaker materials and follow-up communications.
Ensure brand consistency across all marketing materials and presentations.
Digital Marketing Virtual Assistant, Outsourced Doers
Nov 2022 - Sept 2024
Manage social media platforms by creating and scheduling engaging content tailored for digital
marketing campaigns to drive audience growth and interaction.
Design and execute email marketing campaigns using automation tools such as Kajabi,
Mailchimp, ConvertKit, and Clickfunnels to maximize outreach and conversion rates.
Conduct keyword research and implement on-page basic SEO optimization strategies to improve
website rankings and increase organic traffic.
Analyze campaign performance using tools like Google Analytics, HubSpot, and Meta Business
Suite to refine strategies and make data-driven decisions.
Create visually compelling marketing assets using graphic design tools such as Canva and Adobe
Creative Suite to support brand campaigns.
Produce engaging video content using video editing tools that align with current social media
trends and audience preferences.
Research and stay updated on social media trends, and foster community engagement to build
brand loyalty and awareness.
Utilized ChatGPT and other AI tools to generate engaging content, craft compelling ad copies,
and optimize SEO strategies to enhance digital marketing performance.
Administrative Aide IV, Department of Education - ARMM
Nov 2018 - Apr 2020
Partnered with cross-functional teams to ensure seamless project execution, alignment with
organizational objectives, and timely delivery of results.
Compiled, analyzed, and presented actionable data insights to support managerial decisionmaking for operational and administrative improvements.
Developed comprehensive project proposals and budgets, ensuring clarity and alignment with
project objectives and stakeholder expectations.
Organized and facilitated seminars for contextualization, finalization, and quality assurance,
ensuring high standards.
Case Manager II, TELUS International Philippines
Apr 2017 - Aug 2018
Respond promptly to Airbnb host and guest inquiries via phone, email, and chat.
Provide clear and helpful information to address questions and concerns.
Assist with booking processes, troubleshooting, and issue resolution.
Customer Service Representative, TeleTech Philippines
Jun 2016 - Dec 2016
Provided customer support over the phone for inquiries related to Telstra phone subscriptions,
billing, account migration, and related issues.
Collaborated with internal teams to escalate complex issues and ensure customer satisfaction.
Customer and Technical Support, Harte Hanks Philippines
Oct 2014 - Apr 2016
Responded to Barnes & Noble customer inquiries in a timely manner, consistently achieving high
customer satisfaction through effective service and problem resolution.
Delivered expert technical support for e-reader devices, guiding customers through software
troubleshooting and resolving issues efficiently.
Managed customer concerns related to orders, including providing updates on order status,
addressing billing inquiries, and ensuring a seamless purchasing experience.
Assisted customers with troubleshooting MLB.com subscription issues, providing step-by-step
support to resolve account and access problems.
Technical Support Specialist, Convergys Philippines
May 2014 - Jul 2014
Provided technical support to AT&T U-verse customers via phone.
Assist with subscription inquiries, billing issues, and account migrations.
Troubleshoot internet, TV, and phone service problems.
Delivered exceptional customer service by addressing concerns promptly and professionally.
Collaborated with internal teams to resolve complex technical issues.
EDUCATION
Bachelor of Science in Information Technology
Jose Rizal University (JRU)
Computer Society (COMSOC) - Member
BSIT Batch 2014 Officer - Auditor
Jun 2010 - Apr 2014
ADDITIONAL INFORMATION
Certifications:
IQ Test Certificate - 119 IQ Score - CerebrumIQ
Master in Digital Marketing Certification - Linkedin).
Principles of Graphic Design Certification - University of the Philippines - Open University.
Office Administration Management Professional Certification (OAMPC) - Institute of Management,
Technology and Finance.
Marketing Design Certification - Outsourced Doers.
Email Marketing Certification - Outsourced Doers.
Digital Marketing Certification - Outsourced Doers.
Website SEO - Outsourced Doers.
Administrative Support Certification - Outsourced Doers.
Marketing Funnels Certification - Outsourced Doers.
Customer Experience Certified - Outsourced Doers.
Virtual Assistant Foundations Certified - Outsourced Doers.
Social Media Certified - Outsourced Doers.
Professional Diploma in Agile Product Management by MTF Institute - Udemy.
Tools, aids, tips and kits to help improve personal productivity - Udemy.
SEO Fundamentals for Beginners - Udemy.
Learning Microsoft 365 Copilot and Business Chat - Linkedin.
Mastering Network Security: Defending Against Cyber Threats - Udemy.
Design a Website Template using HTML5 & CSS3 - Udemy.
Advanced Content Marketing - Semrush Academy.
Al for Work: Introduction to Al and Enhancing Productivity - Udemy.
Leadership & People Management - Semrush Academy.
Fundamentals of Digital Marketing - Google Digital Academy.
Technical Skills: Project Management, Web Design, Graphics Design, Email Marketing, Social Media
Management, Calendar Management, Course Portal Management, Microsoft 365, Google Workspace,
Adobe Creative Cloud, SEO.
Languages: English, Filipino, Cebuano.
Awards/Activities: Actively participated in the San Carlos Borromeo Parish Youth Ministry, conducting
seminars to guide and inspire youth toward personal and spiritual development.
OTHER EXPERIENCES
Ariano’s Inn
May 2022 - Present
Establish and oversee various Online Travel Agent platforms such as Agoda, Booking, and Traveloka.
Implement and maintain the Hotel Management System (Little Hotelier).
Modify hotel rates in response to changing market and demand conditions.
Produce and plan weekly posts for social media to boost guest attraction.
Handle the FB page of the hotel and engage with the audience.
Quickly reply to guests with questions, reservations, or issues.
Check, monitor, and reply to customer reviews on Google.
Do daily payout processing of the booking from Agoda.
