Milinda Smith
PROJECT MANAGER | STRATEGIC OPERATIONS LEAD | CREATIVE
PRODUCER
Fort Lauderdale, FL |- |-| LinkedIn
Professional Summary
Versatile professional with over a decade of experience in logistics, security, and operations, backed by a
strong foundation in healthcare, business, and the natural and social sciences. GCP-certified with
hands-on experience in patient care (ABA) and transitioning into clinical research and healthcare support
roles. Proven leader with a track record of managing cross-functional teams of 20+ on complex,
high-stakes projects. Skilled in operational strategy, project management, compliance oversight, and
process optimization. Adept at managing KPIs, scheduling, and multi-site operations while delivering
compassionate, results-driven support. Committed to organizational excellence through adaptability,
strategic leadership, and collaboration.
Education
Capella University
Master of Business Administration with a concentration on Project Management
Bachelor of Science in Healthcare Administration with a Specialization in Leadership
SheCodes
Frontend Development
Verbal Behavior Institute
Behavior Technician (Autism Care)
Hollywood Institute of Beauty Careers
Florida State Licensed Esthetician
Rio Salado College
Associate of Arts
License & Additional Certifications
● Good Clinical Practice for Clinical Research - NIDA Clinical Trials Network
● Security – Class D (Florida - DBPR)
● Florida State Esthetician (Florida - DBPR)
CORE COMPETENCIES
● Project Lifecycle Management | Event & Campaign Production | Strategic Planning & Execution
● Electronic Medical Records (EMR) | HIPAA Compliance | Patient Scheduling
● Team Leadership | Clinical Protocol Adherence | Compliance Monitoring | Client Education
● Operations & Process Improvement | Staff Training & Delegation | Client & Vendor Management
● CRM & Project Software: Cvent, ClickUp, Slack, UKG, Coupa, Microsoft Office, Google
Workspace, Asana, etc.
Skills & Abilities
● Team Building
● CCTV Board & Cam Operator
● Typing – 61 WPM
● Communication (verbal & written)
● Time Management
● Multiple CRM Data Platform Proficient
● Strategic Leadership
● Rapid Adaptation of Product Knowledge
● Creative Problem Solving
● Presentation, Training, Lunch & Learn
Development, etc.
● Data Logging & Reporting
● Social Media Management
SOFTWARE PROFICIENCIES
● AI Prompting
● EHR/EMR Systems
● Canva PRO
● Coupa – requisitions, onboarding, and
expenses
● Google Suite
● UKG HR Portal
● Slack, Zoom, Teams
● Adobe Lightroom, Photoshop
● Microsoft Office (Word, Excel,
PowerPoint, Sharepoint, etc.)
● Cvent – event curation, flyers,
registration, website redirection, etc
● ClickUp! & Asana
ADVANCED TECHNICAL SKILLS
● UI
● Bootstrap
● UX
● Build a wireframe
● GIT
● Code a wireframe to HTML & CSS
● API’s
● AJAX
● GitHub
● Hosting
Leadership & Awards
● Miss Jamaica World 2nd Runner-Up (Miss World Pageant System)
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● Miss Jamaica World Miss Beach Beauty
● Miss Jamaica World Best Physique
● Miss Jamaica World Best Smile
● Recognized for excellence in public speaking, physical disciple, community
engagement, and national representation.
● Developed event planning and brand ambassadorship skills applicable to
public-facing project work.
Founder & Event Director - Epiluxe Nights
● Conceptualized, planned, and executed upscale wellness and beauty industry events
with 100+ attendees.
● Managed vendor relations, marketing, logistics, and post-event analysis with the
appropriate designated teams.
United States Presidential Volunteer Service Lifetime Achievement Award
● Honored for long-term commitment to service and leadership in community initiatives.
● Demonstrated sustained excellence in organizing, managing, and scaling service-based
projects.
United States Presidential Volunteer Gold Service Award
● Recognized for contributing over 500 hours to high-impact community programs,
including team coordination, volunteer training, and outreach logistics.
Jamaican American International Chamber of Commerce (JAICC) Trailblazer Award
● Awarded for outstanding leadership, innovation, and execution in cultural and community
development events reflecting initiative and vision-driven project leadership.
Sponsor-a-Child Ambassador – JAICC
● Led and promoted donor engagement campaigns.
● Coordinated sponsorship logistics and communications to support under-resourced youth
in Jamaica, W.I. and in the diaspora.
Experience
EPIDERMASTERS Beauty & Wellness Center | 2020-present
Lead Esthetician & Project Director
● Spearheaded and executed wellness and beauty product launches from ideation to delivery,
overseeing all timelines, vendors, creative, and production workflows.
● Directed daily operations and team performance, ensuring efficient scheduling, inventory
management, and service delivery.
● Directed ambassador program execution with 20+ stakeholders, ensuring monthly
deliverables and KPIs were met.
● Ensured strict adherence to state-regulated health, safety, and sanitation standards.
● Developed and enforced standardized protocols and service menus in alignment with
industry trends.
● Devised end-to-end project plans for in-person events and brand campaigns across Florida,
coordinating marketing, sponsorship, staffing, and execution.
● Maintained ongoing professional development to stay aligned with evolving wellness and
healthcare practices.
ICBD HOLDINGS |-
Administrative Assistant to the VP of Corporate Events (Marketing & Digital Marketing for Autism
Focused Care & Events)
● Coordinated and managed executive-level project schedules, meetings, and documentation
ensuring alignment with strategic objectives and timelines.
● Planned and executed developmental events and engagement programs for children on the
autism spectrum, overseeing end-to-end project logistics, stakeholder communication, and
outcome measurement.
● Supported procurement and vendor management for high-impact healthcare events, ensuring
timely delivery, budget adherence, and logistical precision.
● Utilized CRMs and project tools (Cvent, ClickUp, UKG, Slack, Coupa) to manage workflows, track
milestones, report expenses, and streamline travel logistics across departments.
● Captured and synthesized project meeting outcomes to create actionable next steps and guide
strategic decision-making processes.
● Orchestrated onboarding events for incoming executives, ensuring smooth transitions through
careful planning, resource alignment, and team collaboration.
● Partnered with cross-functional teams to execute digital marketing initiatives and internal
communications campaigns, aligning deliverables with project timelines and organizational goals.
Health A New Orlando | 2024
Project Management Consultant & Operations Lead (contract)
● Scheduled and coordinated staff to ensure optimal coverage and operational efficiency.
● Ensured compliance with healthcare regulations and state standards across facility operations.
● Recruited, trained, and supervised personnel to maintain a high-performing, patient-focused
team.
● Collaborated with stakeholders to define project goals and success metrics aligned with
organizational strategy.
● Developed and implemented policies and procedures to meet regulatory and operational
objectives.
● Presented data-driven business improvement strategies to executive leadership.
● Led process optimization initiatives to improve workflow and resource utilization.
● Promoted a collaborative and inclusive workplace culture through effective team leadership.
VERITAS EVENT LOGISTICS |- – Remote
Assistant Production & Logistics Manager
● Transitioned from my role at Quality Penn Productions to continue supporting the same
leadership team.
QUALITY PENN PRODUCTIONS |- – Remote
Assistant Production & Logistics Manager
● Managed large-scale logistics including travel, scheduling, and vendor coordination for multi-site
projects.
● Oversaw budgets and ensured financial accountability across multiple concurrent initiatives.
● Supervised and mobilized cross-functional teams of 25+ to execute complex operations on tight
timelines.
● Maintained clear communication channels across internal departments and external partners to
streamline workflows.
● Negotiated contracts and managed vendor relationships to ensure timely, high-quality service
delivery.
● Developed marketing and promotional materials to support program and event visibility.
● Applied project management principles to plan, execute, and optimize operational processes in
dynamic environments.
SECURITY MANAGEMENT INNOVATIONS | 2020
Security & CCTV Camera Operator
● Monitored and documented sensitive cargo and personnel movement, ensuring accurate and
secure data tracking.
● Operated and maintained surveillance systems with oversight of 75+ cameras to support facility
safety and compliance.
● Logged and analyzed critical data for reporting and regulatory documentation.
● Coordinated ground personnel activities through real-time monitoring and communication
systems.
● Interpreted scan imagery to verify contents and flag anomalies, supporting quality control and
security standards.
UHNWI Client Care - Ato Boldon (NBC & Olympian), Malik Jackson (NFL), Harry Tahiliani (Tech) |-
Executive & Personal Assistant
● Managed complex logistics, calendar coordination, and scheduling for executive-level clients
across multiple locations.
● Oversaw confidential operations including travel, accommodations, vendor coordination, and
budget tracking.
● Directed multi-site operations and staff scheduling to ensure seamless daily workflows and
service delivery.
● Collaborated with internal teams to streamline communications, resource allocation, and special
project execution.
● Coordinated high-level events and meetings, ensuring precise planning, execution, and vendor
compliance.
● Maintained detailed records and handled sensitive information with discretion and accuracy.
● Managed daily wardrobe selections and curated attire for special events to ensure cohesive and
appropriate styling.
VOLTRON ENTERTAINMENT | 2013 (Entire project bootcamp)
Assistant Production & Logistics Manager Intern
Project Completed: Black Rose Double Album by Tyrese Gibson (UHNWI)
● Collaborated daily with Tyrese providing support and ensuring seamless communication and
coordination of the bootcamp.
● Managed daily schedules for 30+ producers and engineers to optimize productivity and workflow
● Coordinated and executed multiple "Press Play" events, providing a platform for creatives to
showcase their work
● Planned and organized events, overseeing all related paperwork, logistics, and casting processes
● Facilitated continuous boot camp by ensuring all requested items and amenities were delivered
on-site promptly for creative comfort and success
