Miles Llanto

Miles Estolloso Llanto Email:-Mobile: - PROFESSIONAL EXPERIENCE 1 May 19, 2022 – January 22, 2023 E-Commerce Store Virtual Assistant Bulk Naturals Wholesale LLC. Client is Based in USA • Administrative and Email Customer Support. • Gather important documents from the manufacturer and supplier. • Edit, Convert and upload new documents to the Shop Website/Shopify. (Product Description, Safety Data Sheet & Certificate of Analysis) • Updating LOT numbers in Certificate of Analysis. November 29, 2021 – July 22, 2022 Part-Time eCommerce Store Manager EcomLAU Client based in The Netherlands • Administrative Support (Encoding for Shopify Analytics, Return of Investment, and Daily Revenues) • Generate Daily and Monthly Report • Product Research, Listing, and Uploading. November 3, 2020 – October 31, 2021 E-commerce Virtual Assistant Intern Blenzovey E-store Client Based in Singapore • Administrative Support - Product Research, Listing, and Uploading. • In charge of updating the slide and collection photo of the online store. • Design daily creatives - using Canva for paid and organic advertisements. • Launch paid advertisements in Facebook and ensure to target desired audience effectively to generate conversion. September 21, 2018 – November 19, 2021 Quality Assurance Analyst The Probe Philippines INC. Magallanes Makati, PH • Audit and monitor calls for both inbound and outbound. • Arrange monthly forum with the operations team to discuss the monthly performance of each team and as a site. • Conduct one on one coaching to discuss the agent’s best practices and opportunities. • Facilitate call calibration sessions with the operations team and quality team to ensure process and client’s expectations are always met January 25, 2018 - September 21, 2018 Customer Service Representative/Credit Management The Probe Philippines INC. Magallanes Makati, PH • Collection of overdue bills to make the customer’s account up to date. • Set up a payment plan if the customer can’t pay the bill on its due date. • Restore service from suspension. April 24,2015 - February 17, 2017 Technical Support Representative (Comcast SIK Activation) Teleperformance INC. Magallanes Makati, PH • Activate services for customers who newly purchased Self Install Kit. • Assist customers to troubleshoot their modem, landline, and cable set-up boxes. • Create tickets and set appointment for technician visits. March 04, 2013- April 17, 2015 Customer Service Representative/Collections (AT&T Mobility) Teleperformance INC. SM Mall Of Asia, Pasay City, PH • Resolve customer concerns in a timely manner and collect outstanding bills. • Setup payment plan for all customers who are unable to pay their bills on time. • Handles billing inquiries. May 11, 2012 - October 11, 2012 Waiter/Food Runner Max’s Restaurant Raja Soliman Park, Malate Manila, PH • Greeting and seating the guest. • Present the menu, order taking and recommend food according to guest preferences. • Serves food and ensure that all customers visit turns to be a memorable experience. May 17, 2011 - November 19, 2011 Waiter/Food Runner Ace Water Spa Capitol Pasig City, PH • Set up the function rooms for events such as; Weddings, Anniversaries, Business Meetings, Parties, and other recreational activities. • Greeting and seating the guest. Ensure satisfaction in every guest visit. • Set up and manage buffet table for the entire event. March 23, 2010 - September 23, 2010 Food Handler Kalayaan Snack Bar NAIA Terminal 1, Pasay City, PH • Prepares foods and other purchased items of the passenger. • Cashier’s reliver when they’re on leave. • Managed stock inventory and audit. Sept. 2, 2008 - February 2, 2009 Waiter Aristocrat Restaurant Raja Soliman Park, Malate Manila, PH • Greeting and seating the guest. • Present the menu, order taking and recommend best seller to up sell. • Serves food and ensure that all customers visit turns to be a memorable experience. March 2008 - August 2008 Waiter Pacific Lounge Pan Pacific Hotel Malvar St. Malate Manila, PH • Welcoming and seating guests, order taking & communicating them effectively to the kitchen. memorizing the menu to upsell. • Set up the buffet table and replenish food pans if food is running out. • Ensuring guest satisfaction by providing quality and excellent service. June 2, 2007 - Nov. 2, 2007 Kitchen Staff/Line Cook Pancake House INC. Times Plaza U.N Avenue Manila, PH • Cooks and prepares the food according to First in First Out principle. • Receives delivery and labeling goods according to FIFO principle. • Over all in charge in inventory and requisition. • Maintains the cleanliness of all kitchen work station and equipment in accordance to Local Sanitary and Safety Regulations. June 29, 2006 – Dec. 29. 2006 Waiter Phobac, Vietnamese Specialties Robinson’s Place Ermita Manila, PH • Greeting and seating the guest. • Presenting the menu and order taking. Recommend dishes according to guest preferences. • Serves food and ensure that all customers visit turns to be a memorable experience. December 2003 – August 2004 Banquet Waiter The Westin Philippine Plaza CCP Complex Pasay City, PH • Over all in charge in function room preparation according to events such as; Weddings, Birthdays, Anniversaries, Business Meetings and other corporate gathering. • Greeting and assisting the guest to their seats, serving food and beverages all throughout the event. • Ensuring every guest needs are properly attended to ensure guest satisfaction. EDUCATIONAL ATTAINMENT June 2000 – October 2005 Undergraduate Completed 2 years in college. Philippines Womens University and Its Affiliated School for Men and Women Taft Avenue Manila, Philippines June 1995 – March 2000 Graduate. Secondary Southeastern College College Rd, Libertad Pasay City, PH June 1990 – March 1995 Graduate. Primary Southeastern College College Rd, Libertad Pasay City, PH REFERENCE Sonny Cecilio- Quality Assurance Analyst Supervisor The Probe Philippines INC. Magallanes, Makati City, PH Kristopher Clamor- Quality Assurance Analyst The Probe Philippines INC. Magallanes, Makati City, PH Red Agualada-- Teleperformance Philippines Accounts Supervisor Molino Cavite, PH