Milen Fattahova- | C: - | Forest Hills, NY 11375
SUMMARY
A multi-skilled professional with a superb track record of managing complex functional projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives. Milen is an easy going individual who enjoys challenging and diverse roles and is confident working with technical experts from any industry. Presently looking to join a company that rewards effort and initiative, whilst at the same time providing plenty of progression and development opportunities to its employees.
EXPERIENCE
Associate Project Manager 04/2016 to Present
Skin Center NYC, New York
Collecting, tracking and evaluating current business and market trend data.
Boosting company efficiency and customer satisfaction by streamlining or eliminating inefficient processes.
Using HTML coding strategies to design dynamic email messages and tracking software to follow customer conversation rates, increasing email campaign efficiency.
Planning key business operational mandates and policies, starting with defining customer demographic and target market.
Developing effective organizational change management strategies adopting by key stakeholders and evangelizing across all departments.
Reviewing reports to assess performance and identify areas for operational improvement.
Documenting process flows and developed requirements for functional improvements and enhancements.
Analyzing businesses of varying sizes to determine financial impact of potential investments and providing risk assessment.
Reviewing company software and business programs to determine value and assess viability in live environment.
Assessing business systems and processes, identifying areas for improvement to support future growth.
Evaluating software development project plans and recommending adjustments.
Identified inefficiencies in business processes and recommending improving policies.
Identifying process boundaries and determining opportunities to automate processes and functions in order to streamline functionality and improve efficiency.
Manipulating data using pivot tables, pivot charts and macros in Excel.
Customer Service Representative 09/2006-12/2009
JCPenney, Queens, New York
Completed tasks given by customers and management in a timely manner.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained current knowledge of store promotions and highlighted sales to customers.
EDUCATION
MBA-Project Management, NCU of Arizona 09/2018-07/2019
Bachelor and Associate Degree, Touro College of NY 09/2008-07/2014
ADDITIONAL
SKILLS
Self-motivated Flexibility
Conflict resolution Fluent in English, Russian and Farsi
Data management Analytical thinking
Strategic planning Project planning and development
Timeline managementA quick learner
Team player Advanced understanding of Microsoft Office
