Mildred Pitogo

 _____________ Summary Almost 7 years of experience in providing good customer service. Excellent personal presentation and interpersonal skills, profound ability to ensure that the highest standards of hospitality and good customer service are established. Ability to work under pressure and being resourceful/proactive when issues arise. Multitasking and time-management skills, with the ability to prioritize multiple task. _____________ Skills MS Office proficiency Customer Service Problem Resolution Technologically savvy Verbal Communication Excellent Time Management Project management Attentive to details _____________ Experience FRONT OFFICE RECEPTIONIST | 04/2017 – 10/2021 ISS Facility Services Philippines, Inc. Provide the customer or end user initial good and high quality services with information and support related to a company’s or institution’s product and services. Maintain solid customer relationships by handling questions, queries and concerns with speed and professionalism. Handle customer complains, provide appropriate solutions and alternatives within the time limits. Collect all technical or assistance request and provide the necessary ticket on or before given the action needed. Monitor all pending request ticket via Tririga portal and ensure to close and before the indicated time expire. Process and handle check releasing and transmittal. Booking and meetings room reservation. Assisting incoming visitors for client’s meeting. Support other department if needed and perform other related duties. FINANCE & ACCOUNTING - FINANCE ASSISTANT (Promotion) | 07/2016 - 04/2017 Transcom Worldwide BV ROHQ Process all billing from service provider of company (e.g Smart, Globe, PLDT and other telco accounts). Create, send and follow ups all service providers related invoices. Handle issuance of mobile phones for all employee entitled for mobile allocation under corporate and BizLoad account. Oversee and manage individual accounts of each employee and monitoring excesses mobile data usage under corporate. Collect ad enter data for various financial spreadsheets FRONT DESK RECEPTIONIST - TEAM LEADER | 12/2015 - 07/2016 Campaign WIS Complete Solutions Philippines, Inc. Provide office support and customer service to the internal and external client. Assisting visitor’s client and endorsing them to their respective contact person and corresponding department. Pick up outgoing and incoming calls comes from internal and external user/caller. Receive packages, letters and invoices and distribute them. Prepare outgoing mail by drafting correspondence and securing parcel etc. Assisting the Executive Directors and other staff as required as well as client’s meeting. Handling room reservation for interviews or meeting concern. Receives and prioritizes messenger requests Preparing daily trip routes of documents and packages to other sites (Manila, Iloilo and Bacolod) and other items out for courier’s delivery. Releasing and transmitting check to local vendors in Manila and bound to other sites in Bacolod and Iloilo and making sure to collect the official receipts and check as well as the details written. CONDOMINIUM CONCIERGE - SERVICE DESK OFFICER | 10/2014- 09/2015 ISS Facility Services Philippines, Inc. Received guests/owners to the condominium by greeting them warmly, and attending to their inquiries over the counter or over the phone. Build good relationship and rapport with guests/owners to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the condominium and the resort. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Report issues of maintenance and malfunctioning appliances to the building/area technician for quick repair in order to ensure guests comfort and satisfaction. Take verbal and written messages and transmitted them to exact person/destination. Coordinate maintenance of the reception area equipment, furniture, lighting, applications and brochures. Sometimes act as Concierge Team Leader (reliever). _____________ Education and Training Batangas State University ARASOF - Nasugbu | R. Martinez Barangay Bucana, Nasugbu, Batangas Associate Degree in Computer Technology - undergraduate _____________ Personal Information Nick name: Dred | Birth Date : June 22, 1996 | Age : 25 | Sex : Female | Civil Status : Single | Height: 5’1 | Weight : 118 lbs. _____________ Character references will be available upon request.