Mildred Nanre Vongs

Mildred Nanre Vongs Lagos, Nigeria linkedin.com/in/mildred-vongs-3ab437152 missvonx Profile A results-driven, customer-centric professional with a strong customer success and client relations background. With extensive experience in delivering exceptional customer service and resolving client issues, I focus on fostering positive relationships and ensuring client satisfaction. My skills in problem-solving, effective communication, and a structured approach help me consistently meet and exceed organizational goals. Recently, 1 enhanced my skill set by earning certification as a Virtual Assistant from ALX Africa, further strengthening my ability to manage administrative tasks, streamline processes, and provide efficient executive support in a virtual, hybrid, or onsite environment. Professional Experience Customer Support Associate (Remote), Aku Microfinance Bank Serve as the first point of contact for customer inquiries across digital and inperson channels. Provide technical support for mobile banking platforms, assisting with logins, transactions, and app navigation. Resolve account-related issues, guide customers through processes, and ensure compliance with KYC regulations. Log customer interactions using CRM tools like Zoho, track service trends, and escalate unresolved concerns to relevant departments. Educate clients on bank products, promote financial literacy, and support crossselling initiatives. Collaborate with internal teams to ensure seamless service delivery and uphold regulatory standards. • 02/2025 – Present Ajah, Lagos • • • • • Customer Service Executive, Bluetti Energy Responsible for customer telephone consultation, coordinating and handling customer complaints. Compile customer complaint information and record it. Collect market customer information, communicate with the sales and convert customer intentions and needs into orders, making sales or recommendations for products or services that may better suit client needs; Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Taking part in training and other learning opportunities to expand knowledge of company and position. • 08/2024 – 02/2025 Ikeja, Lagos, Nigeria • • • • Customer Transaction Officer (Contact Centre), FIRST CITY MONUMENT BANK i. Attending to customers complaints about failed transaction. ii. Assisting customers in rectifying failed payments or online payment and transactions. iii. Managing large amounts of inbound and outbound calls promptly while following laid down procedures, guidelines and policies. 03/2022 – 03/2024 Ikeja, Lagos, Nigerian Telesales Executive, GREENLIGIIT PLANET (SUNKING) iv. Assisting customers in treating password reset, log failed card transactions, failed card withdrawal either via pos or ATM terminals i. Generating leads for the sales team by screening callers and identifying potential sales opportunities. ii. Supporting the collection of payments by regularly contacting dormant and defaulting customers. Contact Centre Agent, TXTLIGHT POWER SOLUTIONS LIMITED (LUMOS NIGERIA) DUTIES: i. Managing large amounts of inbound and outbound calls promptly while following laid down procedures, guidelines and policies. ii. Resolving product or service queries promptly by identifying customer needs, clarifying information, analyzing causes, and expediting resolution. iii. Conducting product and service quality surveys with customers and recording feedback from time to time. iv. Building repeats sales and retention through strong customer relationships by focusing on the customer wants and needs. 11/2019 – 10/2021 Ikeja, Lagos, Nigeria 04/2019 – 11/2020 Oshodi, Lagos, Nigeria Education B.sc Political Science, Plateau State University, Bokkos 2012 – 2016 Plateau State, Nigeria Senior School Certificate Examination (SSCE), Federal Government Girls College, Langtang 2002 – 2007 Plateau State, Nigeria First School Leaving Certificate (FSLC), Fatima Private School, Shendam 1993 – 2002 Platcau State, Nigeria Skills Communication Skills Empathy Problem-Solving Time Management Analytical Skills Relationship Management Languages English Hausa Interests Meeting People, Travelling and cooking Courses Certified Virtual Assistant, ALX Africa Cybersecurity Analysis, Udemy F-learning Introduction to Customer Service Excellence, Alison Customer Success Strategic Management, Customer SuccessU Customer Success Management Fundamentals, Customer SuccessU