Mildred Mwaura

MILDRED MUKIRI MWAURA Cell No: -. Email:- Experienced Office Administrator with over eleven years of experience providing administrative and management skills in office settings. Maintained an average customer satisfaction score of 95% by communicating well, solving queries and complaints efficiently. Reached target of 60 calls per day. I am highly motivated and organized and my aim is to work in a challenging work environment where I can use my skills in resolving problems and utilize my analytical skills towards the growth of the organization and delivering quality service to the clients and accustomed to addressing the changing needs of an office, planning events, supporting colleagues and superiors with excellent assistance skills. SOFT AND TECHNICAL SKILLS        Proven computer literacy and Google workspace. Microsoft Office (Word, Excel, PowerPoint, Outlook) Client relationship and customer service Attention into details Strong interpersonal skill Presentation Skills Critical Thinker and Problem Solver       Visitor Management System (VMS) Planning and organizing Good in verbal, and written communication Work well under pressure Planning and organizing Adobe Photoshop, Mail chip (Software for writing Newsletter) PROFESSIONAL EXPERIENCE ADMINISTRATIVE ASSISTANT: THAMAINI ESTATES (REAL ESTATE MANAGEMENT): APRIL 2012 TO CURRENT Ensuring the workplace is organized, clean and tidy for the following working day. Maintaining list of properties and sites. Preparing purchase documents and closing documents for clients. Ensuring that visitors sign the register. Coordinate facilities management requests (Plug, switch, lights) via service ticket. Managing the calendar for all meetings. Setting up appointments and monitor acceptance as required by management. Receiving billing from suppliers and submit for reconciliation. Copying, filling, and printing documents and training records. Welcoming and directing all visitors and clients. RECEPTIONIST/OFFICE CLERK: BUMOFF AGENCIES: JUNE 2008 TO AUGUST 2009 (Real estate management repossessors and debt management consultants). Completed call logs, documented call information according to standard operation procedure. Resolved complex customer issues and managing customer expectations while ensuring compliance and consistency. Identified customer’s needs, clarify information, research every query, and provide solutions. Implemented procedures and assisting executives, escalated queries when necessary. TEACHER: PEFA CHURCH -SUNDAY SCHOOL (DECEMBER 2009-NOVEMBER 2011) ACADEMIC QUALIFICATIONS DIPLOMA IN JOURNALISM MASS MEDIA: JANUARY 2007 - SEPTEMBER 2008 LIGHT TOUCH COMPUTER COLLEGE: COMPUTER PACKAGES -JULY 2008 ST, PHILLIPS HIGH SCHOOL: JANUARY 2003- NOVEMBER 2006-AWARDED (KSCE CERTIFICATE). HOBBIES. I love fooball, jogging, reading, travelling and listening to music. I am engaged in various social services to my community to impact lives of young people in a positive way through their football club and playing volleyball. 2