Mildred Obenque Concepcion
397 San Roque St., Lipata
Minglanilla, Cebu 6046 Philippines--
Professional background
Solid experience in customer service, and account and property management with utmost dedication to
maintain customer satisfaction and contribute significantly to company success. Proven ability to
establish rapport with clients and meet quotas. Reliable, organized and driven, with strong time
management, multi-tasking and prioritization abilities.
Highlights
Telecommunications
BPO (call-center)
Account management
Property management
Customer service
Support services
Marketing
Sales
Phone, email and chat support
Service-oriented
Courteous demeanor
Problem solver
Work Experiences
Clifford Sinclair Limited
Head of Customer Service • March 2019 - present • Virtual Office
Provide excellent customer service to tenants via email, phone and chat; ensure communication
of tenant requests to on-site property manager and maintenance team for timely resolution;
assist and manage inventories for outgoing and incoming tenants for end of tenancy turnover
Write content for the properties at the company website
Acadsoc Inc.
Home-base English Teacher • October 2018 – December 2018 • Virtual Office
Provide standard English as Second Language (ESL) course to Chinese students (from children to
working adults) using an online teaching system
Smart Communications, Inc.
Senior Infinity Relationship Officer • October 2014 – August 2016 • Cebu City, Philippines
Retain and grow VIP / high-end subscriber base in assigned area, Cebu City; minimize fall-out
and disconnection
Communicate and negotiate with clients’ requests and corresponding management feedback;
provide options for disapproved requests; timely processing of approved requests
Work with existing and potential clients for new sales leads and ensure smooth sales process
Facilitate events for VIP clients
Payment collection of delinquent accounts; reinstate accounts and provide necessary tools to
reestablish network connection
★ Recognized for having the highest number of new account activations in 2015
Smart Communications, Inc.
Senior Operations Support Officer • September 2005 – September 2014 • Cebu City, Philippines
Inventory management; Forecast team’s inventory needs; maintain adequate inventory for
acquisition and retention transactions; source inventory from other sales channels as needed
System and data management; accurate transaction processing in system with complete
documentation within service level agreement
Reports management; accurate, neat and timely submission of reports (production, inventory,
monitoring, sales uptake, disputes, etc)
Aftersales support; complete and accurate documentation of aftersales transactions and
inventory releases and liquidations; provide immediate assistance to relationship officers
PeopleSupport Philippines
Sales and Customer Service Representative • April 2004 – September 2005 • Cebu City, Philippines
Assist customers by answering account, product and service inquiries through phone; cross-sell
other related products and services; record customer interaction in customer account
information system, maintain customer records by updating customer information
Sell products and services to customers via inbound calls; create solutions and assist customers
for a smooth sales process
Shopping Center Management Corporation (SM City Cebu)
Marketing Assistant • January 2003 – January 2004 • Cebu City, Philippines
Mount events, shows and activities to promote mall walk in traffic; coordinate with producers
and event organizers for third party events and activities held inside the mall
Facilitate smooth execution of events; coordinate with concerned departments involved in the
event such as Visual Display, Security, Accounting, etc
Ensure comfortable and secure travel of artists and celebrities; hotel, restaurant and
transportation bookings for performers
Tap sponsors for mall events
Education
Bachelor of Science in Accountancy, University of San Carlos, Main Campus | Cebu City,
Philippines |-
High School, St. Theresa’s College | Cebu City, Philippines |-
Grade School, St. Theresa’s College | Cebu City, Philippines |-
Skills
Proficient in Microsoft Office
Fluent in English, speaking and writing
