Milcah Samson

WORK EXPERIENCE -Customer Service Representative Trainedtelemarketers, US based client | June 2021 - Present talking to potential customers on the phone, track customer contact lists explaining product benefits Schedules and appoints meeting and reports directly to sales team MILCAH IRRAH SAMSON LICENSED AIRCRAFT MECHANIC PEL - 015278 AIRFRAME & POWERPLANT RATING PROFESSIONAL SUMMARY My customer service skills, strong communication skills, both verbal and written with excellent computer and phone skills have contributed to my advancement and progression in my career. I look forward to obtaining employment in a company that recognizes hard work and reliability as key to successful job performance where development of skills will be enhanced. MAIN INTERESTS Customer Service Aviation Travel and Tourism Communication Administrative Task Microsoft (Word, PowerPoint, Excel) EDUCATION BACHELOR OF SCIENCE IN AIRCRAFT MAINTENANCE TECHNOLOGY -) Indiana Aerospace University -Philippines HIGHSCHOOL DIPLOMA -) United International Private School -Dubai, UAE ACHIEVEMENTS Aircraft Mechanic with Airframe & Powerplant Rating Civil Aviation Authority of the Philippines, May 2018 Dean's Lister (General Weighted Average of 1.8) Indiana Aerospace University, Cebu, Philippines, March 2017 Secretary for Aircraft Maintenance Technology Organization Indiana Aerospace University, Cebu, Philippines, March 2014 With Honors United International Private School, Dubai, UAE, May 2013 Responsibility Award United International Private School, Dubai, UAE, June 2012 TRAININGS ATTENDED -Security Awareness Seminar March 2021 Airport Police Department Pasay, Metro Manila, PH -Red Cross First Aid Training October 2019 Mactan-Cebu International Airport, Lapu-Lapu City, Cebu, PH -Customer Service Training May-June 2018 Mactan-Cebu International Airport, Lapu-Lapu City, Cebu, PH -Tools and Engine Familiarization Course August 2016 Indiana Aerospace University, Lapu-Lapu City, Cebu, PH -Fire Safety Training August 2016 Indiana Aerospace University, Lapu-Lapu City, Cebu, PH SSI Philippines, Cebu PH | July 2020- November 2020 Seasonal account that conducts surveys over the phone with qualified respondents, data collecting, customer service, and handling irate respondents. Communication with clients Expand and leverage client relationships through understanding of client objectives; consultation during production process; participation in coordination calls and meetings -Aircraft Technician, Engineering Department (Internship) AirAsia Philippines, Mactan-Cebu International Airport | October 2019-March 2020 Assists in arrival and dispatch of aircrafts, performs daily check, weekly check, 2 months check, 600 hours, assists in removal and installation main or nose landing gear, repositioning of aircrafts, servicing engine oil and IDG, walk around/360 check, refueling of aircrafts, towing of aircrafts, and most especially ensuring the airworthiness of an aircraft. Keep an airplane in operating condition, aircraft and avionics equipment mechanics and technicians perform scheduled maintenance, make repairs, and complete inspections. -Passenger Service Assistant GMR-Megawide Cebu Airport Corporation, Cebu Philippines | May 2018-Sept 2019 Highly involve in terminal operations and customer service, telephone operator for both international and domestic terminal, doing reports, dealing with excluded and offloaded passengers, assisting passengers, resolving conflicts in the terminal, ticket check, immigration manning for both departure and arrival, and checking all areas of the terminal. -Aircraft Mechanic (Internship) in General Aviation Mactan Aviation Technology Center Incorporated, Lapu-Lapu City | July-December 2016 Responsible for maintaining light aircrafts, towing and taxiing, removing paint, buffing, riveting, run-up, overhauling, cleaning of exhaust and intake valves, cleaning of aircraft’s windshield, refueling of aircrafts, and doing 360 check on aircrafts. Pre-flight checks of all the instruments, engines, fuel and safety systems aboard the aircraft. Working with flight dispatchers to create the best flight path. Supervising the loading of cargo, baggage and fuel. -Stocktaking Part Time Staff Books Kinokuniya, Dubai Mall | May 2013 Efficiently count and encode stocks available in the bookstore REACH ME AT PERSONAL INFORMATION Date of Birth: 6th February 1996 Marital Status: Single Gender: Female -Market Researcher Nationality: Filipino Religion: Roman Catholic Availability: Immediate - Lapu-Lapu, Cebu, Philippines -