Milcah Inuwa

MILCAH INUWA CONTACT- |-- Zone 8, behind Mountain of fire Church Lugbe FCT, Abuja EDUCATION BSc. (Hons) Sociology Second Class Lower Gombe State University, Tudun Wada, Gombe 2011 – 2015 SKILLS  Proficiency in MS Office Suite  Excellent Interpersonal Skills  Strong Written and Oral Communication  Organization and Attention to Detail  Mathematical and Deductive Reasoning  Project Management  Critical Thinking  Active Learning  Time Management  PROFESSIONAL PROFILE Courteous, patient, knowledgeable, and detail-oriented sociology graduate who is constantly developing innovative ways to exceed expectations while adhering to all company policies. My ability to learn fast, my attentiveness, and openmindedness have enabled me find ways to adapt quickly to new situations which will assist me in remaining a valuable asset for the company. Each interaction will serve as an opportunity to learn and improve my professional skills during the program. As a current job seeker, I am seeking a position that will allow me utilize my experience and skill to maximize results and outcomes while also learning and keeping myself updated with relevant trends and changes that will enable me perform efficiently and effectively at all times and this program provides me with an excellent opportunity to do that. WORK EXPERIENCE ASSISTANT SUPERVISOR ON-SITE Aso Savings and Loan, Abuja. August 2023 – Date  Representing and Liaising with clients on behalf of the company in Upcountry locations.  Reviewing job process flow and basic controls and highlight vulnerability to loss/fraud.  Liaising with Aso Savings Employees Relations and handling all Staff HR issues ranging from staff complaints, Vacation, resignation and termination of appointment.  Collation of service issues in area where services are rendered and follow up until they are resolved. Team Collaboration  Coordination and Supervision of all upcountry staff.  Sales and Marketing  Sourcing and constantly maintaining pool of Pipeline staff.  Salesforce and STAR  Handling of all administrative functions as required.  Leadership  Responsible for carrying out spot check on staff from time to time.  Handling all ASO Savings & Loans Plc HR related issues and HMO.  Onsite Supervisor for ASO Savings & Loans Plc.  Responsible for conducting Pre-Employment background Checks from time to time.  Reprimand and recommend disciplinary action to be taken against erring staff.  Responsible for investigating any fraud case reported against any of our staff by our Client and represents the company in Court sitting and Police station to witness and advice the Company appropriately.  Responsible for planning and fixing meetings with clients to discuss service issues.  Any other Ad-hoc responsibilities that will be assigned to you from time to time.  Supervisor should constantly liaise with Service Managers/HBO on service issues and identify training needs for staff.  REFEREES REFEREES Mr. Benjamin Maina Mr. Benjamin Maina Lecturer, Gombe State University Gombe Lecturer, Gombe State University Gombe- CUSTOMER SERVICE OFFICER Resort Savings and Loan, Abuja. CUSTOMER SERVICE OFFICER July 2022 – June 2023 Resort Savings and Loan, Abuja. July 2022 – June 2023  -   - Mela, Dio Mela   Mela, DioGeneral Mela Manager, Lafarge Africa Plc, Assistant AssistantGombe General Manager, Lafarge Africa Plc, Ashaka, Ashaka, Gombe - ---Dafe Ughojor Dafe CEO,Ughojor Recruitment Services International Ltd, CEO, Recruitment Services International Ltd, Lagos Lagos----             Ensure full understanding of all Bank products and effectively explain product benefits and features to clients. Ensure full understanding of all Bank products and effectively explain product benefits andservice featurestotocustomers clients. by adhering to Bank’s standard Ensuring pro-active customer service delivery turn-around time. Ensuring pro-active service to customers by adhering to Bank’s standard customer service delivery turn-around time. Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts packages, cheque Managing customer inquiry with regards serviceopening points within the branch books, customer statements etc. where clients can be serviced through accounts opening packages, cheque books, customer statements etc. Maximising Customer Satisfaction by ensuring quick and professional service and complaint Maximising Customer management. Satisfaction by ensuring quick and professional service and complaint management. Ensuring clear and logical queue management. Effectively engage clients to educate clients on all products and cross sell Ensuring clear and logical queue management. services and products as required. Effectively engage clients to educate clients on all products and cross sell services and products as account required.opening documentation and filing Ensure proper customer Handling customer complaints servicing customers’ inquiries. Ensure proper customer accountand opening documentation and filing Cross sell customer to existingcomplaints customersand in- servicing and outside branch. inquiries. Handling customers’ Maximise customer Cross sell to existingsatisfaction. customers in- and outside branch. Maximise customer satisfaction. Work together with other branch departments as one team to deliver the exceptional performance of the whole branch. as one team to deliver the Work together with other branch departments exceptional performance of the whole branch. DIRECT SALES AGENT Union BankSALES of Nigeria, Gombe. DIRECT AGENT July 2018 – October 2021 Union Bank of Nigeria, Gombe.  Cross selling of UBN July 2018 – October 2021 products to new and existing customers.   Following up of onUBN customer profile to ensure efficientcustomers. service delivery. Cross selling products to new and existing Working closely with the Head Sales Associate to market UBN products. Following up on customer profile to ensure efficient service delivery. Creating awareness to the prospecting customers ontorequirements account Working closely with Head Sales Associate market UBNfor products. opening. Creating awareness to prospecting customers on requirements for account Meeting or exceeding sales goals. opening.  Meeting or exceeding sales goals.    HTS & NUTRITION ASSISTANT VOLUNTEER Care Gombe (An NGO) HTSof&Life, NUTRITION ASSISTANT VOLUNTEER January - June 2018(An NGO) Care of Life, Gombe  Ensured January - June quality 2018 HIV testing and counseling services are offered to patient. assurance forand HTS in line with national Ensured quality HIV testing counseling services are guidance. offered to patient. Supported the adolescent development. Ensured quality assuranceon fortheir HTSphysiology in line withand national guidance.  Supported the adolescent on their physiology and development. TEACHER | NATIONAL YOUTH SERVICE CORPS (NYSC)   Aramoko Comprehensive School, Aromoko, Ekiti, Ekiti State, Nigeria TEACHER | NATIONAL YOUTH SERVICE CORPS (NYSC) 2016 T0 2017 Aramoko Comprehensive School, Aromoko, Ekiti, Ekiti State, Nigeria and issued educational content including notes, tests, and 2016 T0Developed 2017   assignments. Developed and issued educational content including notes, tests, and Supervised assignments.classes to ensure all students are learning in a safe and productive Supervised environment. classes to ensure all students are learning in a safe and Organized and resources for lectures and presentations. productive supplies environment.  Organized supplies and resources for lectures and presentations.   CAWARDS/ACHIEVEMENTS AND ACHIEVEMENTS/ L CE AA WDAERRDSSH/ IAPCCERTIFICATION HIEVEMENTS AND L A IDTEIR SNH P PE O S Iwith ProjectO management professional - Project management  SFemale student the highest score in Common Entrance examination. institute 15/03/2017 PO S I T I O N S Airforce Primary School, Yola, Adamawa State, Nigeria  Female student with the highest score in Common Entrance examination.   Assistant Class Representative Airforce Secondary Airforce Primary School, Yola,(SS2) Adamawa State, Nigeria School Mando, Kaduna StateMaryland, Lagos | 2008/2009 Assistant Class Representative (SS2) Airforce Secondary School Mando, Kaduna StateMaryland, Lagos | 2008/2009 I consent that my data included in my resume to be used for the purposes of recruitment in accordance with personal data protection act I consent that my data included in my resume to be used for the purposes of recruitment in accordance with personal data protection act