Milan Zekic

MILAN ZEKIC Dispatch/Track/Customer support - - https://www.linkedin.com/in/milan-zekic-xx1997xx Belgrade, Serbia Summary • I'm an experienced operations and customer service professional with over 5 years of work in dispatch, team leadership, and client support— mainly in medical, executive, and luxury transportation. I’m comfortable managing teams, handling busy schedules. I’ve also trained new staff, worked remotely, and dealt with high call volumes while keeping communication smooth and customers happy. Currently, I’m a Tracker/Dispatcher at EmpireCLS, helping make sure everything runs on time for high-profile clients. Experience Marigold Communications Belgrade, Serbia Customer Service Representative 01/2020 - 10/2023 • Effective Communication: Utilize exceptional communication skills to address customer inquiries, provide information, and offer solutions to their needs • Appointment Coordination: Manage client appointments, calendars, and schedules to ensure accuracy and efficiency in meeting customer expectations • Customer Support: Offer a high level of professionalism and care to enhance customer experiences, creating a positive and lasting impression • Remote Work: Embrace the flexibility of working from home, demonstrating self-discipline, time management, and collaboration in a remote work environment Marigold Communications Belgrade, Serbia Dispatcher • • • • • • • • 01/2020 - 10/2023 As a Dispatcher, my role encompasses diverse industries, particularly in transportation and emergency services I specialize in efficiently coordinating resources and managing logistics to ensure seamless operations I serve as a central point of communication, utilizing various channels to relay instructions and updates to field staff and service providers My proficiency extends to emergency response, where I handle high-pressure scenarios by receiving emergency calls, assessing situations, and dispatching appropriate responders Swift decision-making, problem-solving, and meticulous record-keeping are my key strengths Additionally, I use technology for monitoring, tracking, and ensuring timely arrivals With strong communication skills, adaptability, and geographic knowledge, I enhance customer satisfaction while adhering to industry regulations Experienced Dispatch with a demonstrated history of working in medical and executive transportation Marigold Communications Beograd, Belgrade Team Lead/Special Accounts 07/2020 - 12/2023 • Creating a pleasant working environment that inspires the team • Actively seeking to resolve any concerns while adhering to the company's policies and standards of behavior • Training new employees on company standards and procedures, from handling negative customer experiences to properly interacting with clients • Conducting quarterly performance reviews • Developing team strengths, identifying goals, and evaluating team progress EmpireCLS Worldwide Chauffeured Services Belgrade, Serbia Tracker / Dispatcher • • • • • • • • 06/2024 - Present Coordinate and schedule luxury transportation services, ensuring timely pickups and drop-offs for high-profile clients Utilize advanced dispatch software and GPS tracking systems to monitor vehicle locations and optimize routes Communicate effectively with chauffeurs to relay trip details, address issues, and provide real-time support Maintain detailed records of trip assignments, vehicle usage, and client interactions to ensure service quality and compliance Collaborate with customer service teams to address client inquiries and resolve service-related concerns promptly Ensure adherence to company policies and industry regulations, promoting safety and efficiency in all operations Manage high call volumes and coordinate with multiple departments to streamline operations and enhance client satisfaction Demonstrate adaptability and problem-solving skills in a fast-paced, dynamic environment www.enhancv.com Powered by  Education Music School "Kosta Manojlović," Zemun Belgrade, Serbia . 2008 - 2015 • Completed comprehensive music education including practical accordion training and music theory coursework (solfeggio, ear training, music analysis). Developed skills in both performance and music literacy. High School Diploma – Traffic Technical School, Professional Driver Program Belgrade, Serbia . 2012 - 2015 • Completed a specialized secondary education program focused on traffic and transportation. Acquired both theoretical knowledge and practical skills in professional vehicle operation, traffic safety, and basic logistics Languages English Native Serbian Native Skills Tracking Vehicles Clear Communicator Customer-Focused Effective Communication Customer Support Real-Time Tracking Route Planning Multitasking Dispatcher GPS Tracking Systems Team Motivator Scheduler Problem Solver Team Leadership Logistics Management Appointment Coordination Self-Driven Tech-Savvy Remote Team Player Interests  Football basketball www.enhancv.com Powered by 