Milagros Villasuso

Milagros Villasuso Available to work EST | UTC -3 Phone number: - E-mail:-Linkedin: https://www.linkedin.com/in/mvillasuso/ Project Manager | Product Manager | Program coordinator & Community builder | Team Leader | Content editor My name is Milagros and I have a BSc in Communication. I consider myself to be an extremely organized worker. I'm able to manage multiple priorities at the same time, while paying attention to detail and quality. I consider myself an excellent communicator and can synthesize information in a concise manner. i can work quickly and am results oriented. I strive for continuous process improvement driven by efficiency. I work hard to build strong relationships with various stakeholders at our partner sites to ensure a long term partnership. I'm creative and scrappy with strong problem solving skills, tactful conflict resolution and a drive to get things done. I find it essential to work as part of a team to achieve goals. Work Experience Program Coordinator & Community Builder at Anyone AI April 2022 - Present ● Experience designing workflows for the admissions process of +1500 applicants per month. Incorporated technology and filters to create a scalable process that allows us to find the profiles we are interested in faster and more efficiently. ● Created email marketing flows for both internal and external communications to our clients to keep them active in our community and generate more engagement. ● Worked with the legal team to review and address those complex cases where we were unable to meet our obligations. ● Management and administration of all profiles throughout the career to keep them active and achieve the fulfillment of deliverables in the correct deadline. ● Management of a team of instructors for the organization of each of the cohorts, from the beginning of the classes to the correction and fulfillment of the times of the students. ● Manage schedules and communications for the start, delivery, during the cohort, Kick-Off Session, Closing Session, and a weekly All-Hands session to address feedback received from Fellows. ● Incorporate tools that complement our CRM (Hubspot) to manage all external communications with our customers in a more agile and effective manner. ● Analysis of weekly metrics to be able to take action and incorporate changes and improvements effectively and immediately. ● Manage our AI community to develop and foster its growth. ● Continue to work with the other teams to help students find jobs after graduation. Together with the Job Career Advisor team, guide the searches and tasks that each student must complete. Main technologies: Hubspot, Zoom, Notion, Asana, VideoAsk,Typeform, Google slides, Google Sheets, Canva, Figma, Zapier, DocuSign, Discord,Trello. Product commerce Team Leader at Mercado Libre Argentina (E-Commerce platform) October 2021 - April 2022 ● Experience working with geographically dispersed teams all over LATAM. I managed two teams, one made up of external collaborators (Managers, Team Leaders, Collaborators) and the other one made up of internal collaborators to offer high impact solutions. ● My contribution here was based on building teamwork, reviewing all processes and being part of different initiatives to improve team dynamics. ● In order to achieve the established objectives and KPI's, it was necessary to design with agility and coordination strategies to obtain a positive impact in 8 countries in Latin America, identifying opportunities for improvement in the processes. Work prioritizing objectives and redirecting in several occasions the work of the team to obtain more effective results. Main technologies: Trello, JIRA, Data Studio, Whimscal, Adobe, Google Meets, Slack. Team Leader - Catalogue at Mercado Libre Argentina (E-Commerce platform) October 2020 - October 2021 ● Planning and execution of different strategies to organize the team and organize the team and provide solutions to business objectives, prioritizing objectives and establishing week to week KPI's that will help the business grow and solve problems. Work with agility and coordination to make a positive impact on the business, identifying opportunities for process improvement. ● At the same time, I worked in the development of the people, I managed that they could achieve growth within the company and advance their professional careers. Main technologies: Trello, JIRA, Data Studio, Whimscal, Adobe, Google Meets, Slack. Content editor at Mercado Libre Argentina (E-Commerce platform) July 2019 - October 2020 ● Work with a team developing the process of editorialization and publication of products within the area of catalog, product. We use different marketing and communication strategies to offer a better service to users (sellers / buyers). ● We also work synchronously with other teams and external brands to improve the quality of the services and the practicality for the user. Main technologies: Trello, JIRA, Adobe Photoshop, Photopea, Whimscal, Adobe, Google Meets, Slack, Jinja with Python. Senior Account Executive Consultant at SL Viajes March 2015 - September 2018 ● I work in the sales department of the company, in direct contact with the client, looking for agile, convenient and simple solutions for greater benefit.I have been responsible for creating itineraries and planning based on the customer's interests. Under the motto "the better you buy, the better you can sell", I have managed various tour groups and individual passengers, generating a positive impact on profits, reducing costs and finding new service providers. ● Problem solving, improving communication processes and internal administration of the company for a better quality and performance of the employees. Main technologies: Amadeus, Excel, Word, Adobe Skills HubSpot | Notion | Google | Adobe | Trello | JIRA | Slack | Discord | Data Studio | AI | Chat GPT | Google Sheets | Adobe Photoshop | Agile Methodologies | Project Management | CRM | Zoom | Google Meets | Asana | Canva | Languages: Advanced English, Native Spanish Education Universidad Blas Pascal Córdoba, Argentina (2013 - 2018) BSc Communications Social Work FUNDACION EMPATE Córdoba, Argentina (2019 - present) SISTERS OF CHARITY Kolkata, India (2018) MAKIMEI CHILDREN HOME Kikuyu, Kenya (2017)