Mikko Ibanez

ABOUT ME I am a Hospitality Management graduate with a strong passion for service excellence and guest satisfaction. During my academic journey, I developed a solid foundation in hotel operations, customer MIKKO IBANEZ GUEST RELATIONS EXPERT relations, and team coordination. I am eager to bring this knowledge into a professional setting where I can contribute to delivering seamless experiences and supporting daily operations with efficiency and care. What sets me apart is my genuine commitment to creating positive interactions—whether with guests, clients, or team members. I’m now looking to grow within a dynamic organization where I can apply my hospitality background, strengthen my skills, and play a key role in maintaining high service standards and operational success. WORK EXPERIENCE Catering Services Agent Chef Eduardo’s Catering Services Assisted with coordinating event spaces, handling inquiries, and ensuring event needs were met. Worked closely with kitchen, suppliers, and management teams to ensure all guest needs were met promptly. CONTACT Social Media Manager --Tarlac City, Philippines SKILLS Customer Relations Management Critical Thinking Interacted with followers, responded to comments, and managed messages to maintain a positive online presence and build customer relationships. Created visuals, infographics, and promotional materials using design tools (e.g., Canva, Adobe Photoshop) to complement social media content. Maintained a high level of attention to detail while cleaning rooms, ensuring all surfaces were spotless and amenities were properly stocked. Guest Services Associate Digital Editing Astoria Plaza LANGUAGE English Filipino EDUCATION STI College Tarlac - Technical Vocational Livelihood Major in Culinary Arts- Bachelor of Hotel and Tourism Management March 2024 Astoria Plaza Leadership Technologically Literate 2021 - 2022 Imperial Puppies PH Hotel Housekeeping Agent Management Skills Tarlac State University 2020 – 2024 April 2024 Responded to guest inquiries via phone, email, and in person, ensuring clear and professional communication Assisted with booking, modifying, and canceling reservations, ensuring accurate data entry. Processed guest arrivals and departures efficiently, providing all necessary information and ensuring smooth transitions. Addressed and resolved guest concerns and complaints, ensuring satisfaction and service recovery when needed. Processed guest payments, handled billing inquiries, and provided accurate receipts and statements. Provided guests with relevant information regarding hotel services, local attractions, and transportation options. Organized and maintained both physical and electronic files related to guest services, reservations, and events. Utilized hotel management software and tools to manage reservations, guest records, and billing information. WORK EXPERIENCE Property Management Assistant NextLevelSuites November 2023- March 2025 Responded to guest inquiries via phone, email, ensuring clear and professional communication. Coordinate and manage guest bookings, including inquiries, MIKKO IBANEZ GUEST RELATIONS EXPERT CONTACT--Tarlac City, Philippines reservations, and cancellations. Processed guest arrivals and departures efficiently, providing all necessary information and ensuring smooth transitions. Resolve guest complaints and issues in a timely and professional manner, aiming for a positive guest experience. Handle guest reviews, responding professionally and addressing any negative feedback. Processed guest payments, handled billing inquiries, and provided accurate receipts and statements. Organized and maintained both electronic files related to guest management and property operations. Assist in pricing strategy and market analysis to optimize occupancy rates and revenue. Manage communication with cleaning and maintenance teams to ensure smooth turnovers. Assist with the creation and updating of property listings on platforms such as Airbnb, including photos, descriptions, and availability. Utilized hotel management software and tools to manage reservations, guest records, and billing information such as: AirBnB Vrbo Booking.com Hostaway Intellihost Pricelabs Editing Softwares such as:: Canva Capcut Davinci Resolve Google Workspaces such as: Google Sheets Google Drive Google Meet Google Docs Google Calender Gmail Stripe Smart Homes Device Applications