Mikko Garcia

MIKKO GARCIA, RN Customer Support | Virtual Assistant | Medical Intake Specialist | Remote Operations Support Manila, Philippines Email:-Phone:- LinkedIn: https://www.linkedin.com/in/mikkogarcia/ PROFESSIONAL SUMMARY Registered Nurse with extensive experience in customer support, virtual assistance, medical intake coordination, and client communication. Skilled in handling high volume inquiries, maintaining accurate documentation, and providing clear, professional assistance through phone, email, and chat. Known for reliability, attention to detail, and the ability to remain calm under pressure. Experienced in supporting international clients, handling sensitive information, and maintaining organized digital records in remote work environments. Also a content creator with nearly 30,000 YouTube subscribers, demonstrating strong digital communication, audience engagement, and online platform management. Seeking a long-term remote position where I can contribute my experience in customer support, administrative assistance, and remote operations. CORE SKILLS Customer Support and Client Communication Virtual Assistance and Administrative Support Medical Intake and Patient Coordination Email and Chat Support Appointment Scheduling and Calendar Management CRM Systems and Accurate Data Entry Documentation and Records Management Remote Team Collaboration Problem Solving and Customer Resolution Content Creation and Digital Communication REMOTE WORK TOOLS Google Workspace (Docs, Sheets, Drive) Microsoft Office (Word, Excel) Email Support Platforms (Gmail, Outlook) CRM and Client Record Systems Zoom and Online Meeting Platforms Calendar and Appointment Scheduling Tools YouTube Studio and Content Management Tools PROFESSIONAL EXPERIENCE Medical Intake Representative | Healthcare Customer Support GlobalTek BPO December 2025 – March 2026 • Assisted patients in completing medical intake forms and verifying personal information • Confirmed insurance details and updated patient records in the system • Coordinated appointment details and ensured documentation accuracy • Maintained organized digital records while handling sensitive patient information • Communicated clearly and professionally with patients while maintaining confidentiality Virtual Assistant | Customer Support | Appointment Setter Freelance / Remote • Managed customer inquiries through email, chat, and phone support • Scheduled appointments and maintained organized client calendars • Assisted with administrative tasks, documentation, and follow-ups • Maintained accurate client records and databases • Ensured timely responses and a positive customer experience Customer Service and Sales Specialist Philippine Amusement and Gaming Corporation (PAGCOR) May 2013 – July 2024 • Assisted customers with inquiries, service concerns, and transactions • Maintained accurate records while ensuring compliance with operational procedures • Handled high-volume customer interactions in a fast-paced environment • Supported operational reporting and documentation requirements • Built strong communication and customer relationship skills through daily interaction Telephone Banker 2 JP Morgan August 2010 – October 2011 • Assisted customers with banking inquiries and service requests • Verified account information and processed transactions accurately • Maintained professionalism in high-volume call environments • Followed financial service procedures and compliance standards ADDITIONAL EXPERIENCE Content Creator – YouTube Channel Approximately 30,000 Subscribers • Built and managed an online community of nearly 30,000 subscribers • Produced video content from planning to publishing • Engaged with viewers through comments and community interaction • Developed strong communication and digital content management skills EDUCATION Bachelor of Science in Nursing Registered Nurse – Philippines Bachelor of Arts Major in Economics REMOTE WORK STRENGTHS Self-motivated and reliable in remote work environments Strong written communication for email and chat support Highly organized with digital documentation and records Comfortable handling sensitive customer and patient information Able to manage multiple tasks while maintaining accuracy ADDITIONAL INFORMATION Comfortable working with international clients and remote teams Strong attention to detail and documentation accuracy REFERENCES Ms. Divina Herminigildo Globaltek Trainer Contact Number:- Mr. Ronnie Abriol PAGCOR Treasury Officer Contact Number:- Mr. Ramil Lopez PAGCOR Treasury Officer Contact Number:-