Mikhail Josef T. Margallo | Customer Service Representative |...

I have extensive experience in sales support, appointment setting, and customer service. Most recently, I worked as a Sales Support / Appointment Setter at GovAssist (June 2025 – September 2025), where I managed warm lead calls and scheduled appointments through GoHighLevel. I ensured all customer details were accurate and followed up on appointment days to confirm availability for our specialists. Before that, I served as a Scheduling Specialist and Trainer for Outbound Representatives at Paramount Solar (February 2025 – April 2025), where I made outbound calls using Automate CRM and Google Calendar to schedule client appointments and trained new hires on outbound systems and scripts. Earlier in my career, I was a Senior Operations Representative – Fraud Specialist at Capital One Financial (October 2018 – December 2023), where I handled inbound and outbound calls, investigated suspicious transactions, validated customer information, and approved credit card applications. Across these roles, I’ve developed strong communication, organizational, and CRM management skills, along with a focus on accuracy, client satisfaction, and team collaboration.