Mikhail De Rivera

Mikhail de Rivera Professional Experience Brief Profile Experienced in operations management and administration, I excel at promoting growth and development in the workplace through coaching, mentorship, and professional development. I have extensive experience in the BPO industry, specifically in operations, quality, and training. October 2022 – April 2023 Operations Manager | TTEC, Santa Rosa, Laguna Continued the tasks of the Senior Team Lead prioritizing delivery of exceptional service as required by client partners with the ability to comprehend, analyze, and manipulate data for effective reporting purposes. September 2021 – September 2022 Senior Team Lead | TTEC, Santa Rosa, Laguna Responsible for fostering a performance-driven culture; ensuring all teams have the necessary tools and systems to successfully complete daily tasks. Mentor team leaders, encouraging their professional growth. July 2019 – August 2021 Team Lead | TTEC, Santa Rosa, Laguna Coaching and leading associates to achieve company and client quality goals; address employee issues, coordinate training on project-related updates; ensured excellence while supporting team development. February 2018 – June 2019 Trainer | TTEC, Santa Rosa, Laguna Conducting training sessions and workshops to enhance the skills and knowledge of employees; develop training materials, deliver engaging sessions, and assess the effectiveness of training programs. May 2016 – January 2018 Customer / Technical Support Specialist | TTEC, Alabang Provides assistance to customers by troubleshooting and resolving technical issues related to software, hardware, or other technology products, ensuring effective problem resolution and customer satisfaction. March 2004 – April 2016 General Manager | Botica Carsal, Tuguegarao, Cagayan Oversees all aspects of operations, including inventory management, staff supervision, customer service, and regulatory compliance, ensuring smooth functioning and high-quality pharmaceutical services. March 2012 – April 2016 Cooperative Secretary | Lighthouse Cooperative, Tuguegarao, Cagayan Provides administrative support, manages correspondence, schedules meetings, maintains records, and assists in coordinating activities, ensuring efficient operations and communication within the organization. November 2010 – November 2011 Deputy School Administrator | STI College Tuguegarao Oversees and manages the daily operations of the institution. Handles administrative tasks, coordinate staff, implement policies, manage budgets, and ensure a conducive learning environment for students and faculty. July 2007 – February 2009 Local Legislative Staff Assistant | Tuguegarao City Council Supports the city councilor in his duties by conducting research, preparing reports, managing correspondence, scheduling meetings, and providing general administrative assistance. Education Skills Interests Contact Details 2005 – 2007 Diploma in e-Commerce Programming STI College Tuguegarao Microsoft Excel & Google Sheets, Microsoft 365, Google Workspace, Data Analysis, Customer Service, Coaching, Problem-solving, Team Management Graphics Design, Photoshop, Video Editing, Travel, Movies, TV Series Binge Watching, Creative & Performing Arts 169 Dr. Zavalla Street, Kanluran, Santa Rosa, Laguna, PH --www.mikhail.page linkedin.com/in/mideriv 2000 – 2004 BS Pharmacy Centro Escolar University