Mikhaela Eclarinal Diaz

Mikhaela Eclarinal Diaz A proactive, results-oriented customer-focused call center specialist with almost 2 years of experience. An employee that is comfortable with communicating with people from various cultures and background. Looking to work for an organization that provides opportunity to utilize my customer service skills. -- /- 2633 P. Villanueva Street Barangay 85, Pasay City facebook.com/mikhaela.diaz.52 WORK EXPERIENCE SKILLS Conduent Customer Service Representative Computer Literate – MS Word, Excel, PowerPoint 02/2017 – Present One E-com, Mall of Asia, Pasay City Able to perform tasks under minimal supervision Achievements/Tasks Ability to Work Under Pressure I’m a Tier 2/Claim Specialist in a Provider Contact Center (Blue Cross Blue Shield-United States Account). I was first trained for benefit and basic claim concern, After 9 months I was promoted as claim specialist, I was trained for complex claim concern of the providers, also, reviewing additional documents of the claim and forwarding it to the correct department like appeals department or medical review department. SPI CRM Customer Service Representative 09/2016 – 01/2017 Jupiter St. Makati City and Emerald Avenue Ortigas Achievements/Tasks I was first trained and assigned to a TV provider (DISHUnited States Account) voice account in Makati site of the company. Then, took exam to be an email and chat support for a new account that the company has in Ortigas Site (Harry & David- United States Account) Has multitasking and problem solving ability Excellent in verbal and written communication Reliable Paola Estipona Colleague in Conduent - Rachelle Marie Evangelista Colleague in Conduent- LANGUAGES Filipino College Meridian international College (UNDERGRADUATE- 3rd Year) 2013 – 2016 Mckinley Hills, Taguig City. Courses BSBA Marketing College Philippine School of Interior Design (UNDERGRADUATE- 2nd year) 2010 – 2013 Bayani Rd.,Taguig City Courses Interior Design High School San Isidro Catholic School 2006 – 2010 Taft Ave, Pasay City Flexible CHARACTER REFERENCE English EDUCATION Problem solver