Miket Ranpara

MIKET RANPARA Salasar Angan Beverly Park Road Beverly Park Mira Road East, Mira Bhayandar, MH 401105 | C: - |- Summary Seeking assignments in the field of training for a global exposure in a professionally managed company. Expertise at building interpersonal skills. A good analyst and implementer with demonstrated abilities in devising methods and accelerating growth. Possess leadership qualities with an ability to convince others towards the accomplishments of a task Core Qualifications Training, tutoring and counseling Instructional best practices Innovative content development planning Hollistic approach for corporate,behaviour,soft skills Learning style assessment and leadership skills training. Behavior modification Progarm development Dale Carnegie certified Achievements Process Improvement Developed English the easy way (EWAY) program to enhance the learning for non voice officers in a contact center environment that resulted in a complete face-lift of the process and gave an elevation to a higher level employee transaction. Material Development Material DevelopmentCreated content for cross functional assignments across the organization targeting different types of learners to create an engaging training experience. Training Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.Completed training on-time and under- budget.Covered major audience for Behaviour, soft skills and communications training. Professional Experience Designation - Assistant Manager Organization - Viztar International 06/2016 to Current Mumbai, Maharashtra Design and develop training calendar for client specific training. Deliver training modules spanning across varied industries and programs for multi range Audience Sr. Process/Sales/Soft skills Trainer Housing.com Training HBE (Home Buying Experts) on multiple real estate projects. 03/2015 to 01/2016 Mumbai, Maharashtra Attending client meetings on regular basis for constant updates and training on different projects Soft skills training for management and leadership skills training for operations staff. Core sales training to ground as well as contact center team. o Working HomeBuy 360 team for bug reports and functionality Behavioural training sessions for HBE. Sr. Trainer - Process/Sales/Soft skills 02/2014 to 02/2015 Squareyards - IPC Mumbai, Maharashtra Set up the learning and development department in the organization. Conducted trainings for new joiners on communication, soft skills and product. Training and working with the quality team for continuous improvement of the process by conducting weekly calibrations. Developed training materials in form of SOPs, Power point Presentations and lesson plans. Training employees on soft skills and behavioural modules Soft skills training for sales and product team. Used variety of training techniques to encourage participants on critical thinking and discussion on real estate. Sr. Trainer - Soft skills/Sales/Product n Process NIPE - NIIT INSTITUTE OF PROCESS EXCELLENCE 09/2011 to 01/2014 Mumbai and Delhi NCR, Maharashra/Delhi - NCR NIPE - It is a training house, it employs and deploys trainers at their client site. I was on NIPE's payroll working for their clients basis requirement. September 2011– Jan 2014 NIPE Client list is as follows with description:NIPE Client - Interglobe Technologies, Gurgaon Duration Oct, 2012 till Jan, 2014 Designation : Trainer - Sales and Soft Skills Worked with the brand Expedia (Hospitality and travel Industry) Trained on behavioral aspects such as stress and time management, people management, conflict handling etc. Conducted training for behavioural skills and developed modules for enhancement and soft skills training program. NIPE Client : Aon Hewitt, Gurgaon Parent Company: Adecco Duration July, 2012 till Sep, 2012 Designation Trainer - Corporate/Sales /VNA Conducted NHT on a regular basis Trained on soft skills and behavioural skills topics Part of AE ( Annual Enrollment ) program to conduct extensive voice and accent training Supported Honeywell as a permanent business aligned NIPE Client: Ericsson, Noida Duration May, 2012 till June, 2012 Designation :Trainer- Sr. Trainer VnA, soft skills/behavioral Conducted TNA and designed training calendars for the engineers. Conducted extensive sales training to hone the existing skills set Trained on campus to corporate module NIPE Client :Genpact, Gurgaon Duration Sep, 2011 till March, 2012 Designation : Trainer - Sales/collection/VnA Designed workbooks and training material for the training team. Gauge employees on the basis of Voice and Accent in sync with their grammar skills . Attended global calibration for sales with the operations team in order to derive the action plan for the agents Trainer - Sales and Voice & Accent 05/2010 to 10/2011 iYogi Technical Services Gurgaon, Delhi Handled new hire batches on a regular basis which includes U.S and global accent Designed training modules for sales technique, grammar and communication trainings Conducted technical troubleshooting for different software and operating systems Sr. Market Research Analyst/ Voice and Accent trainer 01/2005 to 02/2009 M/s Solution Infotech Pvt Ltd Rajkot, Gujarat Conducted market research for Software Products Performed extensive study of the products in order to get the feedback from the customers Trained new hires on desired skill set and platforms Sent shout-outs and assisted customers to fill up the survey and response forms Conducted sales training basis requirement for the trainees Conducted VnA training for new hires Education and Training High School Diploma: Engineering 2004 Bhartiya Vidyapeeth Pune, Maharashtra, India Certifications Hackathon 2002- Stood 1st in Team ethical-hacking competition. Fiesta 2003 - Stood 1st in Aero modelling project walk 'Dale Carnegie' certified trainer Represented school football and cricket team at 'State A' level Community Involvement Volunteer, Habitat for Humanity, 2006 Active PETA menber since 2010 Certified mountaineer from DIM Personal Information Date of Birth: 17th June Gender : Male Marital Status: Married Skills B2B,Business development, calibration, Interpersonal skills, Content Development,Customer service, Training employees, leadership skills,Market Research,Excel, office, Power point, Oct, operating systems,real estate, requirement, sales training, strategy, time management