Mikee Mari Ocampo

Mikee Mari Ocampo (- ABOUT ME I am a Customer Service Associate with almost 9 years of customer service and administrative experience. I pride myself on my communication skills, eagerness to learn, flexibility, and my ability to work independently. I aim to hone my skills further and be able to accomplish more complex tasks, that would help both the people I will work with and the company I will work for. EDUCATION Bachelor of Science in Business Administration 2010 - 2014 Tomas Claudio Memorial College SKILLS Customer Service Email Management MS Office Data Entry Organization Multitasking INTERESTS Music Movies Food Internet Surfing LANGUAGES ENGLISH FILIPINO REFERENCES Provided upon request - WORK EXPERIENCE PDR of Metro NY/NJ | Jan. 2024 - Present Compliance Coordinator Provide assistance to Project Managers in terms of documents management, contacting customers, setting up schedules, etc., to make sure that the project runs smoothly, and that all SLAs are met. Assist in payment collections thru emails and calls. Basic administrative tasks using different tools. Cocogen Insurance, Inc. | Oct. 2020- Oct. 2023 Customer Service Associate Communicate with clients regarding their requests, inquiries and complaints through various channels (call, email, walk-in, Facebook chat) Provide insurance quotations, policy details, claim status, and process policy issuance/renewals Monitor and collect payments for issued policies under certain accounts Maintain customer records by updating account information Accenture, Inc. | Dec. 2015 - Apr. 2019 IT Customer Service Associate/IT Operations Associate Respond to the incidents reported by customers through calls and emails Identify, investigate, and diagnose the issue, resolve, or assign the incident to the right assignment group Provide resolution to customer based on in scope processes Create tickets in the ticketing system and update status as necessary Hizon Laboratories, Inc. | Dec. 2014 - Sept. 2015 Material Control Staff/Materials Inventory Planner Plan production by preparing the list of materials based on advanced Purchase Orders and/or Master Production Plan Schedule Ensure a steady flow of production materials by conducting regular inventories and forecasts