Michael West 24 Emily Street, Riverdale Gisborne
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Personal Statement
With 10 years experience in Analytical roles and 3 years experience in Management roles, I am in the unique position of having been both a user and producer of data. I excel at turning data into information that is both usable and presented in plain English. I also have experience in Business Management and Staff Management and have worked in both the Public and Private Sectors.
Qualifications
Victoria University – Bachelor of Commerce and Administration – Double Major in Commercial Law and Public Policy
Prince 2 Foundation and Practitioner Certificates
Lean Six Sigma Green and Black Belts
Certified Associate in Project Management (CAPM - PMI)
Emergency Management Training: Coordinated Incident Management System (CIMS) Level 2 and Level 4 trained
Professional Experience
Facility and Village Manager2017 - 2019
Dunblane Lifecare and Village
Gisborne
I currently hold dual roles as Facility Manager for a 75 bed aged care facility and a 13 unit retirement village. I have responsibility for managing 65 staff ranging from Registered Nurses, Caregivers, Cleaning and Laundry staff, Kitchen Staff and Maintenance Staff.
Key Skills
Staff Management
Currently responsible for managing 65 staff across a number of disciplines
Overall responsibility for payroll and rosters as well as determining staff culture
Responsible for recruiting and disciplining staff
Facility Management
Overall responsibility for the safe running of a 75 bed aged care facility
Ensuring residents enjoy a high standard of living whilst managing the facility budget
Responsible for implementing Health and Safety requirements
Relationship Management
Rebuilding and developing relationships with local suppliers and tradespeople to ensure quality work is carried out at Dunblane.
Building relationships with the families of residents to ensure the needs of their loved ones are fully et.
Rebuilding the relationship Dunblane has with other care providers in the community to ensure the long term stability of the facility.
Portfolio Manager2016 - 2017
Health of Older People and Disability
Tairāwhiti District Health Board
In this role I was responsible for building and maintaining the relationship between the District Health Board and providers of Aged Care Services in the Tairāwhiti region. I was responsible for ensuring District Health Board funded services were carried out as agreed and responsible for the maintenance of these contracted services.
Key Skills
Project Management
Responsible leading the development of a Health of Older Persons Service for the Tairāwhiti region
Led a review of the Rehabilitation Services at Gisborne Hospital.
DHB lead for ensuring the Pay Equity Settlement for care and support workers was fully implemented across Tairāwhiti.
Relationship Management
Responsible for contracting for the delivery of Aged Care Services in the Tairāwhiti Region
Responsible for building and maintaining the relationship between Aged and Disability Providers in the Tairāwhiti Region
Ensuring a good working relationship with Hauora Tairāwhiti Governance Committees
Contract Management
Responsibility for the oversight of contracts worth upwards of $20 million per year between aged and disability service providers and the District Health Board.
Responsible for ensuring contracts for aged and disability services are in place and payments are made on time.
Providing the first point of care for provider queries and issues for aged and disability services.
Performance Analyst 2012 to 2016
Planning and Funding, Tairawhiti District Health Board
My main roles involved the extraction of data from the Ministry of Health Data warehouses as well as the Local DHB systems and reporting on these. I provide monthly reporting to all DHB advisory committees. I had responsibility for writing the Maori health Plan, and parts of the DHB Annual Plan and DHB Annual Report.
Key Skills
Project Management
Led the implementation of Telehealth facilities across the Tairawhiti Region
Assisted with the review of the capacity of the wards at Gisborne Hospital, this involved analysing staff work activity and recommending changes to roster patterns and staffing requirements.
Analytical Skills
Writing the 2011/12 and 2012/13 DHB Annual Report.
Writing the 2013/14 and 2014/15 Tairawhiti District Health Board Maori Health Plan and DHB Annual Plan
Monthly Board and Committee Reporting.
Providing Data Analysis and helping write the Care Capacity Demand Management Report.
Relationship Management
Writing the Annual Plans and Annual Reports for Tairawhiti District Health requires having to build and develop relationships with different departments
Meeting attendance and provision of advice to the Iwi Relationship Board Te Waiora o Nukutaimemeha (TWON)
Accountability Analyst2011 to 2012
DHB Relations and Accountability, National Health Board
My main roles involved the coordination of the Purchase Unit Data Dictionary – a national database of purchase codes used by the Ministry of Health to purchase services by District Health Boards. I was also responsible for rewriting the Ministry of Health’s Service Coverage Schedule and building a new database to assist with the review of District Health Board Annual Plans.
Key Skills
Analytical Skills
Writing Health Reports to the Minister of Health and answering Official Information Act requests.
Providing assistance and maintenance of Nationwide Service Specifications – this involves writing and reviewing services purchased by District Health Boards.
Project Management
Project managed an upgrade of the DHB Annual Plan Database to incorporate Regional Service Plans and Shared Service Agency Statement of Intent’s.
Relationship Management
Coordination of the Quarterly Crown Funding Agreement Rounds and Associated Letters of Agreement
Providing secretariat support to the Common Counting Technical Advisory Group – A joint DHB/MOH group supporting the National Pricing Programme.
Operations Analyst 2009 to 2011
Sector Services, Ministry of Health
My main roles involved the extraction of data from the Ministry of Health payment systems as well as the Ministry of Health Data warehouses. I was also responsible for the day to day running of the DHB Support Helpdesk and administration of access to the Ministry of Health Data Warehouses.
Key Skills
Database Administration
provide first level support for the Operations Payments teams (Sector Support)
set up new users with access to the Sector Support Payment Systems
Administration of the District Health Board Support Desk. new user administration for the National Data Collections via Business Objects and first level support for any issues
Database Design and building – I have built databases to report information using Microsoft Access, Lotus Notes and SQL software.
Analytical Skills
co-ordinate and circulate monthly reporting for the Senior Management team including KPI’s and KAI’s
analyse data and create reports for the Senior Management team and Group Manager as required
develop SQL reports for the reporting of payment data
Writing technical documentation and the use of analytical tools such as SQL, Business Objects, Microsoft Access and Crystal Reports.
Accounts Payable Experience
I have worked with the Ministry of Health Payment Services team on Oracle Financials Projects and have assisted them in their day to day payment runs. This has involved payment reconciliation’s and ensuring urgent and standard payments are made on time and to the correct providers.
Client Payment Administrator 2007 to 2009
Sector Support, Ministry of Health
My main roles involved performing the role of 2IC and acting Manager for the team of 15 administrators responsible for the payment of National Travel Assistance claims on behalf of the Ministry of Health. In this role I was also required to provide responses to Policy based queries including OIA’s and Ministerial letters.
Key Skills
Staff Management
2IC and acting Manager for a team of 15 payment administrators
Developed training guides to ensure Ministry of Health Customer Service Representatives are able to answer queries quickly and competently
Trained and mentored fellow team members in numerous roles.
Community Roles
I currently serve on the Board of Trustees for the Gisborne Volunteer Centre as well as the Tairawhiti Kiwisport Panel and was previously Treasurer of the Tairāwhiti Multicultural Council.
I was a recipient of the 2017 Tairāwhiti Men of the Year award and a Merit award recipient from the New Zealand Federation of Multicultural Councils.
I was the Founding President of Toast Health – the Ministry of Health’s in-house Toastmasters club, I have also served as Vice President of Eastland Toastmasters and and currently Club President. I have served as a club coach for a struggling Toastmasters Club and was one of 30 Toastmasters Ambassadors nationwide.
Achievements
2013 Winner of the Eastland Toastmasters Humorous Speech Award.
2013 and 2014 Area Speech Contest Chair and Contestant
Founding President of Toast Health Toastmasters club which achieved all 10 Distinguished Club Points in its first year. Only 60 of the 241 clubs in NZ achieve the 10 goals in a year, to do this in our first year was an amazing achievement
Referees
Peter Brown
Arish Naresh JP
General Manager Hauora Maori
Director Allied Health and Technical
Hauora Tairawhiti
Hauoura Tairawhiti
Phone:- ext 8030
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